Overall Satisfaction with SolarWinds Server & Application Monitor
The SolarWinds Server is currently being used to troubleshoot and monitor low-level application and network traffic detail. It has helped us determine trends in performance and mysterious behavior not otherwise able to be easily determined until looking at network/packet traffic, especially between client/server and database communications. It is used primarily by our Enterprise Infrastructure/Data Center support team, and the Technology Officer.
- Provide raw TCP packet data.
- Trend a large amount of data captured.
- Provide some direction of potential source issues.
- Better organization of information.
- More visual representation of information.
- Easier setup of source/collection/monitor systems.
- Positive: greater awareness, and the ability to troubleshoot and understand capacity and performance metrics.
- Positive: Discovery and awareness of dependencies and related systems or network paths when troubleshooting experience issues.
- Negative: processing both discovery and troubleshooting is not always intuitive, and takes significant time.
We have found the SaaS-based LogicMonitor to have many benefits over SolarWinds from an initial review. Especially around the inclusion (quickly) of any type of device, server, or end-user into the overall monitor/log to understand end-to-end traffic. The visual interface is also easier to navigate and manage large data through.
SolarWinds is very good and an established solution. Their support is OK. The issue that keeps it from a higher score is that is defaults to raw data view vs. a top-level/drill-down view, which means more work on the part of the analysts to get to the data/detail that is needed. It also takes a bit more work to set up systems vs. having predefined solution templates.