SAM at a glance
December 03, 2020

SAM at a glance

John Martins | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds Server & Application Monitor

SolarWinds SAM is being used by one of my customers in their department. I was responsible for the installation/configuration/ day to day operations of SAM. My customer is utilizing SAM to replace their previous monitoring product. SAM is used for them to be able to monitor servers and applications, to ensure their environment is healthy.

Pros

  • Ability to monitor and graph specific components of servers and applications.
  • A various amount of already built templates ready for deployment.
  • Fast and easy set up with subnet scans.

Cons

  • There is no option out of the box for SAM to show you the process that is consuming the most CPU. To be able to do this you need to ensure that the process/service is actually selected for monitoring (this is a problem as we just want to know frequently the top 5 processes consuming the highest CPU without monitoring them all).
  • We find the interface a bit slow sometimes (yet, with this being said, we are currently rebuilding to ensure everything is set up right, as we are not sure if it is an environment or application issue).
  • SolarWinds was approximately half the price of our previous monitoring solution, whilst also bringing in more monitoring capabilities.
SAM is suited for monitoring components of a server/application e.g. CPU usage, memory usage, a specific service. There are a lot of components that can be monitored via SAM and SAM comes with several default templates to help the users.

SolarWinds Server & Application Monitor Feature Ratings

Application monitoring
8
Database monitoring
8
Threshold alerts
6
Predictive capabilities
6
Application performance management console
5
Collaboration tools
Not Rated
Out-of-the box templates to monitor applications
10
Application dependency mapping and thresholding
5
Virtualization monitoring
Not Rated
Server availability and performance monitoring
10
Server usage monitoring and capacity forecasting
9
IT Asset Discovery
Not Rated

ROI

Easy to use interface, yet sometimes a bit slow

SolarWinds Server & Application Monitor Support

Normally support is fast and provide resolutions quickly, yet there has been one instance where the support case has gone on for an extremely long time.(due to the complexity of the problem)

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