Solarwinds Service Desk Review
July 10, 2020
Solarwinds Service Desk Review

Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Solarwinds Service Desk (formerly Samanage)
Our IT Department uses it to manage IT assets deployed within our organization, as well as the SaaS applications we use in our daily operations. The network scanning utility saves us a lot of time by automatically pulling in data about the configuration and status of our assets. It's not the most customizable solution I've seen, but the defaults are adequate.
Pros
- Mobile app works well
- Effective help desk ticket management
- Clean UI and logical layout of menus
Cons
- Customization - Custom asset fields are difficult and not very effective.
- Billing - It's a hassle to update billing info; billing dept. reps aren't as helpful as I'd like.
- Integrations - There are very, very few. In today's environment, this is unacceptable.
- Cut costs - It's a very affordable solution.
- Saves time - Mobile app functionality, agent keep assets updated automatically.
- Lack of integrations keeps it isolated from other systems in our organization.
- ControlNow (Discontinued)
Quick and easy setup, intuitive UI, good mobile app functionality
Do you think SolarWinds Service Desk (SSD) delivers good value for the price?
Yes
Are you happy with SolarWinds Service Desk (SSD)'s feature set?
Yes
Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?
Yes
Did implementation of SolarWinds Service Desk (SSD) go as expected?
Yes
Would you buy SolarWinds Service Desk (SSD) again?
Yes
Comments
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