Overall Satisfaction with Solarwinds Service Desk (formerly Samanage)
Help desk ticket submission company-wide. Inventory tracking. Customer satisfaction feedback.
- Easy for users to submit trouble tickets.
- Two-way communications during trouble resolution.
- It really is a complete package.
- Very pricey for a small public school to use.
It was here before me. I plan to try to replace it with Spiceworks, which is free. With the decrease in budget, we have to find ways to cut costs. I used Spiceworks before and I think it does everything we need. I’ll save $7,000 a year.
Do you think SolarWinds Service Desk (SSD) delivers good value for the price?
Not sure
Are you happy with SolarWinds Service Desk (SSD)'s feature set?
Yes
Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SolarWinds Service Desk (SSD) go as expected?
I wasn't involved with the implementation phase
Would you buy SolarWinds Service Desk (SSD) again?
Yes