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Streamlines IT operations
September 28, 2019

Streamlines IT operations

Ted Cook | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with SolarWinds Web Help Desk

We use SolarWinds for our internal IT operations and it is being used across our entire organization.
  • Patch management
  • Remote login and remote management
  • Asset reporting
  • Pricing could be more competitive
  • Better patch deployment tools
  • Better Mac OSX support
  • We have reduced costs across the board within our IT Department.
  • Migrated from using multiple vendors into one platform.
  • We have been able to free up IT staff for other projects.
It is more feature-packed then other RMM providers and has better support.
Overall, we have been satisfied with our deployment of SolarWinds Web Help Desk.

Do you think SolarWinds Web Help Desk (WHD) delivers good value for the price?

Yes

Are you happy with SolarWinds Web Help Desk (WHD)'s feature set?

Yes

Did SolarWinds Web Help Desk (WHD) live up to sales and marketing promises?

Yes

Did implementation of SolarWinds Web Help Desk (WHD) go as expected?

Yes

Would you buy SolarWinds Web Help Desk (WHD) again?

Yes

Continuum Recover, Amazon Elastic Compute Cloud (EC2), Microsoft 365 Business
It's great for internal IT departments and management of desktops, laptops, and servers. It is less suited in data centers.

SolarWinds Web Help Desk (WHD) Feature Ratings

Incident and problem management
8.3
Organize and prioritize service tickets
9
Expert directory
6
Subscription-based notifications
7
ITSM collaboration and documentation
9
Ticket creation and submission
10
Ticket response
9
Self Help Community
8.5
External knowledge base
8
Internal knowledge base
9
Multi-Channel Help
7.8
Customer portal
9
Social integration
5
Email support
8
Help Desk CRM integration
9

Using SolarWinds Web Help Desk

25 - IT support for internal and external employee's
25 - need to have good knowledge of windows desktop OS and Server OS
  • remote support for internal and external employees
  • Patch management of desktop and servers
  • Hardware monitoring
  • the scripting and deployment of scripts is great
  • being able to remote into servers\desktops
  • monitoring hardware remotely
  • streamline IT operations
  • provide support to our customer not just internal staff
  • security of internal and external employees
great value for all the features SolardWinds offers.