SolarWinds Web Help Desk (WHD) Reviews

36 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Do you work for this company? Manage this listing

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-3 of 3)

Michael Santangelo | TrustRadius Reviewer
September 15, 2015

Web Help Desk Will Help Your I.T. Staff Be The Most Popular People In Your Organization

Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
We are definitely going to be sticking with Web Help Desk for the foreseeable future since the product is very inexpensive for the features that it provides, the integration that it has with our existing systems, and the ease for managing users, assets, locations, and tickets. Web Help Desk is a great product that is backed by even better support, which is well worth looking into if you are considering moving to a new ticketing system.
Read Michael Santangelo's full review

Feature Scorecard Summary

Organize and prioritize service tickets (14)
9.5
Expert directory (10)
9.5
Subscription-based notifications (13)
9.5
ITSM collaboration and documentation (11)
9.1
Ticket creation and submission (4)
9.3
Ticket response (4)
9.1
External knowledge base (3)
7.5
Internal knowledge base (4)
9.1
Customer portal (4)
8.6
Social integration (3)
6.6
Email support (4)
8.6
Help Desk CRM integration (3)
8.8

About SolarWinds Web Help Desk (WHD)

SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities.

SolarWinds Web Help Desk (WHD) Features

Incident and problem management Features
Has featureOrganize and prioritize service tickets
Has featureExpert directory
Has featureSubscription-based notifications
Has featureITSM collaboration and documentation
Has featureTicket creation and submission
Has featureTicket response
Has featureAutomated responses
Has featureAttachments/Screencasts
Has featureSLA management
Self Help Community Features
Does not have featureForums
Has featureExternal knowledge base
Has featureInternal knowledge base
Has featureQ and A
Has featureSurveys/polls
Multi-Channel Help Features
Has featureCustomer portal
Does not have featureLive help chat
Does not have featurePhone support
Does not have featureIVR
Does not have featureCall scripting
Has featureSocial integration
Has featureEmail support
Has featureHelp Desk CRM integration

SolarWinds Web Help Desk (WHD) Screenshots

SolarWinds Web Help Desk (WHD) Competitors

SolarWinds Web Help Desk (WHD) Support Options

 Free VersionPaid Version
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone
Email

SolarWinds Web Help Desk (WHD) Technical Details

Deployment Types:On-premise
Operating Systems: Windows
Mobile Application:No