Sophos Endpoint the Right Tool for Any Environment
Ryhlen Schoeberl | TrustRadius Reviewer
Updated May 08, 2019

Sophos Endpoint the Right Tool for Any Environment

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Sophos Endpoint Protection

We use Sophos to protect all the machines in our environment. We also have the cloud set up so when our mobile users connect in the world we can make sure they get updates from the Sophos Database. We also get alerts if a system has not updated in a while which helps us find computers that are not used that often.

  • Licensing is per user not, machine. So a user could have multiple machines and not have to purchase so many licenses
  • Notifications for issues on devices where it has not contacted system in awhile
  • Notification when there is a threat that was cleaned and if any additional action is needed.
  • Blocking unwanted applications from running in the background when browsing the internet
  • I honestly cannot thing of anything negative about the Endpoint protection.
  • We have had an outbreak threat that started to encrypt our files and we were able to stop and roll back the changes it made automatically using Sophos.
  • We have had a few instances where it was blocking Java programs but we allowed those on the interface so the work by our NOC techs could continue without issues.
Sophos I feel is a better product upon installation we had a few systems that reported threats that ESET did not catch. Sophos also has multiple other products that we were able to bundle together and still have one interface to do. Intercept X, Endpoint Protection, and Phishing Training there are more products but this is what we started with.
I like it in our environment. 2e paired it with Sophos Intercept X for added protection where it detects unusual changes and rollback from changes that threats have made. All the information is on the same interface as well easy to use and deploy. Not sure what scenario it would not be able to be used in.

Using Sophos Endpoint Protection

150 - Our whole company uses it. We have customer service, sales teams, NOC team, Order entry, management, field techs, and our IT Staff
2 - Not much skill is required to manage Sophos Endpoint Protection. They have an installer that had no problems uninstalling old antivirus protection before installing new. They also have a tool to check to see what components are missing if there is an error.
  • Antivirus protection
  • Endpoint policy setup and maintenance
  • Can uninstall PUA on detection with administrators ok
  • Able to group with other Sophos products to provide better protection.
  • Cloud management so i am able to monitor anywhere without having to connect to my network.
  • Might be able to add more sophos products in the future and maintain them all from the cloud management
We have gotten a great product for the price. Easy to maintain and set up on new devices. Support is great and easy to work with and understand.

Evaluating Sophos Endpoint Protection and Competitors

Yes - Replaced ESET, because they did not have the products we were looking for in a solution anymore.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
We got a great price on the Bundle and saw a demonstration that made us want to get the product.
Not sure we would change anything about our evaluation process in the future

Sophos Endpoint Protection Implementation

Best thing was the help pushing out via group policy and was able to get instructions for that on sophos site.
Change management was minimal - We Tested on machines for any issues and when none were found we started rolling it out by department via Group Policy install setup
  • Some applications needed permission to run but was able to easily do that via policy.

Sophos Endpoint Protection Support

Had to contact 2 times but was able to get my issues resolved within a manner of minutes with the support team.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Had an issue where one of my computers failed to install fully. The support team was able to fix the issue and instruct me on what they were doing so i could fix it on another device if it happens again.

Using Sophos Endpoint Protection

I was able to setup and use the first day we got it
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • The interface on the cloud management system is very easy to use and follow.
  • Not sure I have found anything cumbersome to setup or use on Sophos Endpoint protection