Splunk ITSI - Best tool for Business Agility
August 31, 2021

Splunk ITSI - Best tool for Business Agility

Shivani Pandey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Splunk IT Service Intelligence (ITSI)

Splunk ITSI is being used by our clients across different projects and IT teams to manage the critical issues being reported by different application teams and timely resolution of those issues in order to ensure a smooth user experience for the end-users. Different IT teams are able to work on the different issues based on the defined priorities and parameters.

Pros

  • User intuitive interface.
  • A large array of options and customizations available for IT teams.
  • Report extraction for different scenarios.
  • Auto event detection and logging.
  • In built mechanism for calculation of health scores of applications and deployments.

Cons

  • Support for third-party tools and extensions needs improvement.
  • Cost is somewhat higher.
  • Overall improvement in business process agility.
  • Improvement in compliance and risk management for critical applications.
Splunk ITSI has helped the different IT teams to easily manage and align the different issues based on their priorities and also deploy self-healing automation scripts for auto-remediation of critical and high priority issues.
Yes, Predictive health scores have helped us to prevent various common issues which the end-user experience and also keep auto-remediation in place to ensure uptime of the services and applications. This has helped us to reduce over 40% of the issues in the last 2 quarters.
Yes, we are able to improve the overall business process outcome for our clients and end users.

Do you think Splunk IT Service Intelligence (ITSI) delivers good value for the price?

Yes

Are you happy with Splunk IT Service Intelligence (ITSI)'s feature set?

Yes

Did Splunk IT Service Intelligence (ITSI) live up to sales and marketing promises?

Yes

Did implementation of Splunk IT Service Intelligence (ITSI) go as expected?

Yes

Would you buy Splunk IT Service Intelligence (ITSI) again?

Yes

Splunk ITSI is one of the best event management and monitoring solutions available for medium to large-sized enterprises. It has an excellent dashboard that provides in-depth analysis for all the monitoring and events.

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