Sprinkling attention the right way
December 29, 2021
Sprinkling attention the right way
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Social Publishing & Engagement
- Social Listening
- Ratings & Reviews
Overall Satisfaction with Sprinklr Modern Sales & Engagement
We used to monitor and moderate our client's social media accounts (top 5 accounts) with Sprinklr. The team's moderate all content that comes in for these clients. We then address questions, complaints, compliments, and any other remarks that come from customers. Sprinklr also helps listen in to "who" is mentioning our products or clients across the web, it then helps us to design social ads, and create reports. The best part is it's all on a single platform!
Pros
- tracking brand activities across all platforms
- easy content sharing
- social listening
- Metrics and dashboard tracking
Cons
- I wish it was easier to learn how to use the platform quickly.
- User Interface
- Tagging abilities
- We have tracked link clicks from campaigns
- Track website traffic to show interest in a specific products.
- able to generate meetings due to positive customer interactions
- Simplify360 and Hootsuite
Sprinklr met our needs as well as seemed to be a better fit with our directions for the year.
Do you think Sprinklr Social delivers good value for the price?
Yes
Are you happy with Sprinklr Social's feature set?
Yes
Did Sprinklr Social live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Sprinklr Social go as expected?
I wasn't involved with the implementation phase
Would you buy Sprinklr Social again?
Yes
Comments
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