The comprehensive social media management tool.
May 09, 2025
The comprehensive social media management tool.
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Social Publishing & Engagement
- Social Listening
- Sprinklr insights
Overall Satisfaction with Sprinklr Social
Sprinklr Social is used in our company to connected all the siloed country teams to collaborate and use a single channel to publish content on our various social channels. This helps us keep track of all social accounts we own, reuse the global content by country teams, look at the on demand reporting information about the engagement received on the posts published and optimize if required. It also helps us in community moderation.
We see this tool as a good fix for effectively managing our social media at scale.
We see this tool as a good fix for effectively managing our social media at scale.
Pros
- The feature that allows you to schedule and post content to various channels in one go saves a lot of time and labor.
- Instead of depending on our external agencies to provide us reporting information on engagement, we now have on demand reports that help us pivot the social media strategies.
- The UI of the tool is pretty user friendly and optimized, quick to adopt.
Cons
- We feel Sprinklr should work with LinkedIn to enable profile reporting within the Sprinklr tool, this would be game changer for companies using their C level executives profiles to post and report via Sprinklr.
- Social listening coverage should be broad and include more granular data about the location of the mention without which the data may not be of any use.
- Benchmarking module should cover wide channels than what is covered currently, this would give companies an edge to benchmark all of their social channels.
- The tool helps us save significantly in content production costs by reusing the content by country teams that is used by global teams.
- The Social insights module helps us setup crisis monitoring dashboards that help us mitigate any potential crisis that would lead to a big damage to brand reputation.
- The ads module helps us get the best ROI, by pushing the best content forward.
The social insights from Sprinklr is a powerful tool, gives us an edge when it comes to understanding what is being said about the products and services we offer.
It also helps us understand the various conferences we participate globally.
The marketing module helps us boost our content effectively ensuring best ROI.
It also helps us understand the various conferences we participate globally.
The marketing module helps us boost our content effectively ensuring best ROI.
Do you think Sprinklr Social delivers good value for the price?
Yes
Are you happy with Sprinklr Social's feature set?
Yes
Did Sprinklr Social live up to sales and marketing promises?
Yes
Did implementation of Sprinklr Social go as expected?
Yes
Would you buy Sprinklr Social again?
Yes
Comments
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