One of the great things about Sprout Social is how user friendly the tool is. My biggest recommendation would be to just sign up and play around with it. After 30 minutes of messing around with the tool, I had most of the features figured out. There are also tons of great videos out there via YouTube. If you'd like a demonstration, you can contact Sprout Social and they will set up some time with you and one of their product specialists. Lastly, if you run into any problems, you can contact their customer service team and they will help you with anything. They are quick to respond and they are thorough in they're explanations.