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Sprout Social

Sprout Social

Overview

What is Sprout Social?

Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, and Zendesk. Sprout’s platform is used to simplify social publishing, engagement, reviews, analytics and listening…

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Standard

$199 annual / $249 monthly

Cloud
per user/per month

Professional

$299 annual / $399 monthly

Cloud
per user/per month

Advanced

$399 annual / $499 monthly

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://sproutsocial.com/pricing/

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $249 per month per user
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Product Demos

Sprout Social Review Demo - Is This The Best Social Media Scheduling Tool

YouTube

How To Use Sprout Social - A Walkthrough Demo Of Sprout Social

YouTube

Sprout Social Demo 2023 | Sprout Social Review

YouTube

How to Use Sprout Social's Service Cloud Integration

YouTube
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Features

Listening/monitoring

Using complex keyword searches to surface insights from social media conversations.

8.7
Avg 7.7

Publishing

Scheduling posts to various social media channels and profiles from one interface.

8.8
Avg 8.2

Engagement

Engaging with customers and responding to comments and inquiries via social media channels.

8.6
Avg 8.2

Marketing

Using the software to increase customer engagement and grow customer base via social media channels.

7.8
Avg 7.9

Channel coverage/integration

Effective integration with social media networks, including the ability to monitor, publish and respond.

9.1
Avg 8.5

Reporting/analytics

8.8
Avg 7.9

Account management

Users can manage access to multiple social media accounts.

8.9
Avg 8.2
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Product Details

What is Sprout Social?

Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, and Zendesk. Sprout’s platform is used to simplify social publishing, engagement, reviews, analytics and listening for customers. Sprout also provides customer success and technical support, to deliver consistent value to all users. Any organization, regardless of size or industry, receives dedicated onboarding and quick implementation to realize value faster and minimize business disruption. Sprout invites potential customer to try a free 30-day trial at sproutsocial.com.

Sprout Social Features

Listening/monitoring Features

  • Supported: Boolean keyword searches
  • Supported: Filtering out noise/spam
  • Supported: Sentiment analysis
  • Supported: Broad channel coverage

Publishing Features

  • Supported: Content planning and scheduling
  • Supported: Audience targeting
  • Supported: Content optimization
  • Supported: Workflow management

Engagement Features

  • Supported: Automated routing and prioritization
  • Supported: Customer interaction histories
  • Supported: Bulk actions

Marketing Features

  • Supported: Lead generation
  • Supported: Content marketing

Channel coverage/integration Features

  • Supported: Twitter
  • Supported: Facebook
  • Supported: LinkedIn
  • Supported: Google+
  • Supported: Instagram
  • Supported: Pinterest

Reporting/analytics Features

  • Supported: Campaign success analytics
  • Supported: Real-time tracking
  • Supported: Competitor analysis

Account management Features

  • Supported: Role-based user permissions & privileges
  • Supported: Mobile access

Sprout Social Screenshots

Screenshot of Sprout’s social media publishing tools, used to schedule and post messages to Facebook, Twitter, Instagram, Pinterest and LinkedIn simultaneously from a single Compose window.

Sprout Social Videos

Bringing Customer and Business Insights Together with Tableau and Sprout Social
Customer Care with Service Cloud and Sprout Social
Sprout Social Employee Advocacy

Sprout Social Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, French, Italian, Portuguese, Spanish

Frequently Asked Questions

Sprout Social starts at $249.

Hootsuite, Khoros Social Media Management, and Sprinklr Social are common alternatives for Sprout Social.

Reviewers rate Google+ highest, with a score of 10.

The most common users of Sprout Social are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(520)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Sprout Social effectively addresses social media management and monitoring needs. Users utilize Sprout Social to schedule social media posts, pull analytics reports, and monitor social media mentions. According to users who have been using the software for more than 2 years, it has helped them publish content on pages and profiles, schedule posts in different time zones, and monitor their social media effectiveness. The software is highly appreciated for its ability to increase efficiency and productivity in engaging with social media communities and mapping out online strategies.

One of the key use cases of Sprout Social is central monitoring of all social media accounts to ensure consistent branding and communications. Users have found it essential for managing multiple accounts from one platform, allowing them to maintain a unified brand voice across various channels. Additionally, Sprout Social has had a positive impact on marketing efforts by expanding advertising capabilities and enabling simultaneous content publishing.

Another valuable use case of Sprout Social is reporting and monthly metric analysis. Users rely on the software to track content performance, community growth, and overall social media effectiveness. It provides them with comprehensive reports that help in evaluating strategies and making data-driven decisions.

Moreover, Sprout Social helps users aggregate social issues, track responses, and ensure a clear voice from brands. It simplifies the process of categorizing interactions, engaging with customers, and responding to comments and direct messages. By streamlining these tasks, it saves users significant time when it comes to social media scheduling and analytics.

Users recommend Sprout Social for small businesses and non-profit organizations due to its ease of setup and robust reporting capabilities. It serves as a valuable tool for managing different strategies and campaigns by offering features like scheduling social media content, monitoring social feeds, and creating reports for all clients.

Sprout Social also caters to digital marketing agencies by providing centralized management of client's social media accounts, gathering analytics, and offering reporting tools. Its detailed analysis across all social channels makes it a preferred choice for agencies looking to track social progress and provide comprehensive reports to clients.

With its versatility, Sprout Social is used by universities as well to manage social media accounts for announcements, news, public relations, and marketing purposes.

Overall, Sprout Social proves to be an essential tool in managing social media by catering to a wide range of use cases. From scheduling content and engaging with customers to monitoring analytics and generating reports, this software simplifies the complex landscape of social media management.

Users commonly make the following recommendations based on their experience with the software:

  1. Integrate with Asana: Users suggest integrating the software with Asana to streamline workflow and enhance task management capabilities.

  2. Spend time exploring functions: Reviewers advise investing time in exploring and familiarizing oneself with the various functions of the software to fully understand its capabilities.

  3. Choose a company that treats customers well and aligns with goals: Users recommend selecting a software company that provides both a powerful tool and prioritizes customer satisfaction. They suggest finding a company that aligns with business goals and offers reliable support and service.

These recommendations emphasize the potential benefits of integration, the importance of understanding the software's functions, and considering customer-centricity when choosing a software provider.

Reviews

(1-25 of 125)
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I LOVE SPROUT SOCIAL

Rating: 10 out of 10
October 01, 2024
Verified User
Vetted Review
Verified User
Sprout Social
1 year of experience
  • Sales have gone up based on consistent posts
  • more clients trust us
  • content is better due to analytics

Sprout Social is top notch!

Rating: 10 out of 10
September 05, 2024
MS
Vetted Review
Verified User
Sprout Social
3 years of experience
  • In the past year we have been able to increase our Instagram video views by 42.4%
  • We were able to increase our average reach per post on TikTok by 146%

Sprout Social for In-House Social Media Management

Rating: 10 out of 10
August 30, 2024
  • We saved about $3,000 per month by switching to Sprout Social from a social media agency.
  • The reporting allows us to measure which campaigns and content is performing the best, which helps in decision-making and strategic decisions.

The best social media management platform

Rating: 10 out of 10
August 27, 2024
Verified User
Vetted Review
Verified User
Sprout Social
10 years of experience
  • Analytics deliver actionable, data-driven insights to improve strategies
  • Sprout Social's added multiple feature requests since we started using it 6 years, and the tool better meets our needs today than we started.

Sprout Social is the way to go for social media management

Rating: 10 out of 10
August 27, 2024
Verified User
Vetted Review
Verified User
Sprout Social
3 years of experience
  • Sprout Social allows our team to save time which in turn allows us to be able to be more efficient across several states in a remove environment. It reduced the cost for only having one tool and not needing to hire outside help to monitor inboxes.

Sprout Social has been invaluable for our healthcare organisation

Rating: 7 out of 10
September 11, 2023
Verified User
Vetted Review
Verified User
Sprout Social
1 year of experience
  • Improved efficiency, saving time and money
  • Increase in brand perception as we're able to tackle issues quickly and easily
  • Content quality has improved as we're now able to deep-dive our content performance and tailor future social towards our previous successes

Sprout Social review

Rating: 1 out of 10
August 11, 2022
Verified User
Vetted Review
Verified User
Sprout Social
5 years of experience
  • Post failed regularly and lost client satisfaction.
  • Staff had to post manually on their days off.
  • Report data not accurate.

Sprout Social is probably what you're looking for in social media management applications.

Rating: 9 out of 10
November 01, 2021
SO
Vetted Review
Verified User
  • We depend on the analytics, especially the profile and post reports. We like the flexibility to customize the date range of results.
  • We wish we could customize the comparison range when selecting a date range in analytics reports.

Sprout: the bang for the buck I've seen.

Rating: 6 out of 10
November 01, 2021
BB
Vetted Review
Verified User
Sprout Social
2 years of experience
  • Allowed us to quickly engage with the public
  • Lets us assess competitors strengths in the social space
  • Auto-generated reports are succinct and clean

Sprout Social makes my job so much easier!

Rating: 10 out of 10
November 01, 2021
Verified User
Vetted Review
Verified User
Sprout Social
4 years of experience
  • I can confidently schedule out content for when I'm on vacation, so the work doesn't have to be done by others
  • My students can create their own posts (awaiting my approval), which saves me a great deal of time
  • The reporting gives us valuable information, including which posts perform the best, so we know where to invest our time
  • The comparative reports let us know how our competitors are doing—valuable information when we're looking to spend more on social media

Grow your social media presence with Sprout Social

Rating: 10 out of 10
November 01, 2021
Verified User
Vetted Review
Verified User
Sprout Social
1 year of experience
  • Helped grow audiences exponentially
  • Grew engagement rate exponentially across all channels
  • Allowed for more efficient and streamlined internal processes and better reviewing, allowing us to post higher quality content
  • Integration with other apps also has increased efficiency and ease of use

Keeping Social Media Social

Rating: 9 out of 10
November 01, 2021
JB
Vetted Review
Verified User
Sprout Social
2 years of experience
  • We’ve decreased time spent scheduling by around 18% per client - which means more time for creativity and strategy.

Sprout Social - Good Value for our Organization

Rating: 9 out of 10
September 27, 2021
JC
Vetted Review
Verified User
Sprout Social
1 year of experience
  • Sprout Social is a reasonably priced software that provides the appropriate level of abilities for our organization.
  • Sprout Social makes posting and pulling cross-platform analytics data easier and more time-efficient for us.
  • Overall, Sprout Social has had a positive impact on ROI and our overall business objectives.

Several Reasons Why We're Sprout Social Fans (and What May Need Improvement)

Rating: 10 out of 10
September 19, 2021
Verified User
Vetted Review
Verified User
Sprout Social
5 years of experience
  • Price point - it's affordable and feel like I get enough features to make the investment worthwhile while still adding value to clients.
  • Allows me to offer a service to a client that I would not have offered otherwise.
  • Helps me manage clients social, monitor for a crisis and support their customer service too.
  • It is limiting on audience demographics and being able to really target and hone in on an audience.
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