Item: Spryker Cloud Commerce OS
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We are consulting and implementing projects using Spryker Commerce OS. We have a dedicated business group focusing on eCommerce implementations and Spryker is one of our focus platforms. With this, we are helping our clients to get up and running in the eCommerce world, enabling digital processes for end customers and business users.

Pros and Cons

Brings a large bouquet of out-of-the-box functionality
Modularity for an easier selection of required functionality
Fast time to market
Easy accessibility by pre-defined APIs to work with available data objects

Documentation is sometimes outdated
Some functionality is still a bit buggy
Room for improvement on API coverage for some data objects

Return on Investment

Early ROI due to shorter time to market
Easy to understand and getting business users on board

Alternatives Considered

SAP Commerce Cloud (formerly SAP Hybris), commercetools and Elastic Path

It was mostly the fit for purpose for a proof of concept and the wide variety of out-of-the-box functionality that was convincing. As a platform itself, many aspects were very similar across the different platforms.

Support Rating

This is an area that can be improved. As it is a relatively young platform, there is not yet a large community built around it - e.g. forums, StackOverflow. So the options to "help yourself" are very limited. Then, Spryker offers a support channel if something seems to be wrong in the platform itself, which is of course a nice offering but only partially helpful in project-specific topics.

Usability

Eventually, usability for the end customer will be determined by the design and development of the customer touchpoint. Regardless of that, all prepared/offered touchpoints (like sample storefronts or the back office) are designed based on common eCommerce standards.

Key Insights

Do you think Spryker Cloud Commerce OS delivers good value for the price?

Yes

Are you happy with Spryker Cloud Commerce OS's feature set?

Yes

Did Spryker Cloud Commerce OS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Spryker Cloud Commerce OS go as expected?

Would you buy Spryker Cloud Commerce OS again?

Yes

Other Software Used

SAP Commerce Cloud (formerly SAP Hybris), commercetools, Elastic Path

Likelihood to Recommend

I observe Spryker Commerce OS as a great choice for projects starting as a proof of concept or a "minimum viable product". It will help to get up and running easily when focusing on rather standard or common commerce scenarios. It will be a bit less appropriate in case existing business processes have to be replicated, which will require lots of customization - but that will be the same with many other platforms.

Fast platform to get your business up and running in (almost) no time

Software Version

Overall Satisfaction with Spryker Cloud Commerce OS