Updated May 01, 2020
Score 10 out of 10
Overall Satisfaction with SQL Sentry
As a Managed Service provider, SentryOne provides us with a key platform to monitor, diagnose issues and optimize performance for our customers. The platform provides the capability for services to be monitored 24/7 with in-depth, relevant information to be captured and reviewed for proactive and reactive cases, improving service delivery significantly.
- Provides a fantastic review capability for historic data, collating data in a far more efficient, presentable way than you can with default tools. You know that if a customer experienced even the slightest performance dip overnight, you can review that to the finest detail later.
- A highly customisable monitoring system, providing rock solid information which you can drill down to the smallest detail.
- An outstanding Support Team, which continues to go above and beyond any expectations.
- The perfect SQL Server monitoring platform.
- Has the potential to make the business think they can replace DBAs with this fantastic product.
- Windows Integrated Authentication for cross-domain monitoring (but you can monitor across domains, so this can be forgiven!).
SQL Sentry provided 24/7 indepth visibility and on a feature to feature comparison, simply outweighted other options available. The expertise at SentryOne is incredible, and it is reflected in their passion for the product, and the development and constant engagement with the customer base to ensure a premier monitoring product.
A customer experiences a slow Analysis Services cube processing overnight from their Data Warehouse and wants to understand why this issue has occurred. SentryOne provides you the capability to see exactly what happened, with just as much detail as if you were sitting on the servers at 3:00am monitoring it directly. This applies for SQL Server, Windows, Azure, APS. Once you have experienced the product, you will realize you must have it.
SolarWinds SQL Sentry Feature Ratings
Using SQL Sentry
10 - The platform is used primary by SQL Server DBAs for performance tuning, troubleshooting and reporting, but also provides other functions of the business with access to trending information.
10 - SQL Sentry provides significantly detailed help and information resources, which enables non SQL Server DBAs and Management the ability to review the platform and cross reference metrics, enabling a better understanding of the SQL Server platform.
- Provides quick triage ability
- Drilldown detail provided
- Point in time rollback capability
- The point in time rollback capability provides 24/7 detail without the requirement for pre-configured extended events, performance counters, and DMV metric capture, facilitating outstanding customer support.
- Increased employee efficiency
- Improved incident resolution time
- Improved customer service
Absolutely. SQL Sentry is an absolute must have for any company with a SQL Server estate. It provides a force multiplier to effectively manage SQL Server, and the feature sets are second to none. The support and expertise at SentryOne is incredible. They are very supportive of both the platform users and helping your business with the product.
Evaluating SQL Sentry and Competitors
- Product Features
- Product Usability
- Vendor Reputation
- Analyst Reports
- Third-party Reviews
The product features are top of class, and whilst there are other products from other large vendors available, SentryOne stood out from the pack by a very long way. This in turn was supported by the price, product usability during testing and the reputation of multiple employees within the SQL Server community.
SQL Sentry Support
The support received is outstanding. They are quick to respond, will happily speak with you on the phone, and go above and beyond on every single ticket to ensure that you have the best resolution, and provide a detailed breakdown around the problem, or if you are having issues understanding the metrics. The training / support materials alone that SentryOne provide are invaluable.
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Pretty much every time we have contacted SentryOne the support has been exceptional! The turnaround time, the detail provided. Incredible support.
Using SQL Sentry
Users from SQL Server DBAs, Managers, to non technical Account Managers can drive the product, and the help function and resources provided enable anyone to double check any functions they aren't sure about, or even it its to analyse a particular chart or graph. But there aren't any issues with usability we've experienced.
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using