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Stripe - one of the best billing platforms!
March 11, 2020

Stripe - one of the best billing platforms!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Stripe

Stripe is used across multiple departments at our company. Our sales team uses it to double check invoicing and address any discrepancies with the Accounting Team. It is also easy to download past invoices and easy to search for customers and certain charges. It is simple to initiate a payment, create an invoice, and customize different variables.
  • User interface - easy to navigate.
  • Customization - ability to add as much info as needed.
  • Notifications - notifies you if payments have failed and includes risk evaluation.
  • Dashboard gives too much info for dept. use, may vary for others.
  • Be able to export multiple invoices as a PDF at once.
  • Getting to the invoices can be tricky if you have to click on multiple links.
Stripe is great for a bigger business with multiple clients/customers who have recurring charges. It is great to keep track and schedule invoices, has risk evaluation for customers, and is easy to navigate through the website to find certain charges. This is not a good platform for freelancers or smaller businesses who need a POS system.

Overall Satisfaction Continued

  • Positive - integrates with WordPress, the platform we use at our company.
  • Positive - everything is all in one place with customers.
  • Positive - easy to navigate.
Stripe is not like Square since we use it mostly for recurring charges for our clients. Square is good if contractors send us an electronic invoice and our partners sometimes use Square as a POS system, since there is a device that can connect to your phone to swipe a card. If Stripe had the same device and capabilities as Square such as sending e-invoices to others or swiping a card using a device, Stripe would be a great all-in-one platform.

Do you think Stripe Billing delivers good value for the price?

Yes

Are you happy with Stripe Billing's feature set?

Yes

Did Stripe Billing live up to sales and marketing promises?

Yes

Did implementation of Stripe Billing go as expected?

Yes

Would you buy Stripe Billing again?

Yes

Stripe Support

I have had no problems with Stripe support, they are prompt and it does not crash like other platforms or software. They are also great about notifying if maintenance is needed. Since the interface is so easy to use, I haven’t had to contact support that much, versus other platforms, it can be hard to be aware of certain features.