Stripe Billing

Multi-Currency

Subscription Invoicing

Support

Switching between regions / platforms

Payments

Subscription Management

API

Stripe checkout could be stronger

Easily integrates with most softwares

Handles automatic billing and invoicing

Helps manage refunds and disputes

UI isn't the most intuitive

Had to be linked to our software by engineers

Support articles are a little dense

User interface - easy to navigate.

Customization - ability to add as much info as needed.

Notifications - notifies you if payments have failed and includes risk evaluation.

Dashboard gives too much info for dept. use, may vary for others.

Be able to export multiple invoices as a PDF at once.

Getting to the invoices can be tricky if you have to click on multiple links.

Laravel integration. Our product is written in Laravel, which supports Stripe out of the box.

Customer service. When I had questions during my integration, customer support was easily accessible, friendly and helpful.

Modern UI creates a quick, seamless purchase process for the customer.

The ability to generate one-off custom invoices (not associated with a specific product) allows us to bill for custom development services through the same payment processor.

The backend dashboard is well laid out and provides lots of great information.

Test mode makes testing purchases quick and painless.

Great looking customer-facing invoices.

Last I checked, coupons were only supported by coding up your own payment page using Stripe Elements. It would be nice to be able to add a coupon field to the payment popup provided by Stripe.

Handles multiple payment types including ACH seamlessly. They also added one-time invoicing as well which has been helpful for one-off charges

Great API integrations with pandaDoc, FirstPromoter, Slack and other platforms

Multiple pricing levels and programs enable us to be flexible in what we are offering to our customers and modify based on needs of the market.

It's pretty code-intensive to set up. You have to be a developer to get it on your site -- I feel like it should be more turnkey.

Better reporting and analytics -- why should i have to subscribe to yet another sass platform like Baremetrics to get better metrics -- feel like these should be onboard at Stripe. If a competitor came along with better metrics, we would switch.

Credit card processing interface and experience for customers

Processes transactions smoothly

Easy integration with our own tool

More clarification around failed payments and reasoning---also, would be nice if Stripe showed us what efforts they've taken to follow-up with our end-users regarding failed payments

The fee per payment processed is a little high

Easier navigation of customer base and more features within dashboard to see sales/revenue

Stripe attempts to bill clients multiple times, so if the initial attempt to collect payment fails, they keep trying. Often payment is collected on the 2nd or 3rd try. This ability to re-try billing attempts with the same user on a monthly basis increases the overall amount we collect in payments.

It is easy to search for customers using Stripe- type in the first few letters of the subscriber's name and they immediately appear. It's a simple feature, but very useful when fielding customer service calls.

Stripe does make it easy to create new coupon codes or issue partial or total refunds.

Customer Service for Stripe billing is lacking. Their customer service reps do not carefully read emails, and often provide very generic, "cut and paste" replies to very specific questions. This can occur multiple times while trouble shooting. They also wait too long to respond to queries (over 1 day sometimes).

Stripe does not offer phone support- even in the case of an emergency. The lack of any human contact whatsoever is distressing, and in some cases, frightening.

Stripe is a bit pricey.