Want to love it, but I can't edit my own data, even as an administrator!
July 28, 2022

Want to love it, but I can't edit my own data, even as an administrator!

Paul J. Heney | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Submittable

We use Submittable as submission software for our product awards competition. It helps us manage the entry process and handle the payment side of things, taking our entrants' credit cards.
  • Provides a simplified entry system for our awards program
  • Makes it easy for us to receive payments for the submissions
  • Easy to download necessary forms
  • The new system no longer allows me to make any corrections on the back end, and I have repeatedly told them that this makes my job much harder. I will not be recommending using the software in the future if they don't allow me to do so. Their answers have been along the lines of "it's for data security" which makes zero sense.
  • From my experience, their customer support isn't great, and I wish I had one dedicated person to reach out to.
  • In my opinion, I think their sales tactics are suspect and sketchy. It's like paying $3 for a bag of chips, and next time, you're told, "Well the chips are $40, and we've been giving you a 92.5% discount on them. The new price is $22 for the chips, but that's still a 45% discount." Ummm, no one pays $40 for a bag of chips. I guess it's meant to make you feel bad for asking for anything close to what you're paying. And a final note ... this has been happening for years, it's not a new inflation-oriented thing.
  • In my experience, it's made my job harder. I can't edit anything myself, and they expect me to re-open the submissions for editing and have the submitter make every small change I need for accuracy's sake.
Easy to set up, and again ... sounding like a broken record, but ... I can't even tweak the data submitted to me, to ensure spelling, punctuation, and correctness.
It has not. People are shocked I can't even make edits for them.
OpenWater is far more complex, a bit more expensive, but infinitely easier to use from an administrator standpoint. Also better customer support structure.

Do you think Submittable delivers good value for the price?


Are you happy with Submittable's feature set?


Did Submittable live up to sales and marketing promises?


Did implementation of Submittable go as expected?


Would you buy Submittable again?


I can't edit typos, etc. on anything that's submitted.