TrustRadius
SugarCRM Review 27 of 44
SugarCRM Review: "Great for account management and easily customizable."
https://www.trustradius.com/crmSugarCRMUnspecified7170101
Danniel Condez profile photo
December 17, 2013

SugarCRM Review: "Great for account management and easily customizable."

Score 7 out of 101
Vetted Review
Verified User
Review Source

Software Version
Sugar Professional
Modules Used
Accounts, Contacts, Tickets(Support), Reporting

Overall Satisfaction

  • Fast and easy custom reporting
  • Easy creation and integration of new modules
  • Adding new custom fields to Customer or Accounts module
  • Access control and user management. The design has to be more simpler for assigning custom fields for specific profiles
  • Increased employee efficiency
  • Better customer service through information availability
I'd like to have newer features/technology to be included. Some of these are responsive design, new HTML5 Api's and more responsive UI without having to keep on loading the page.
I would recommend this to a colleague who wants a standard CRM which requires more custom modules. Another key factor for this CRM is the Support Module to handle Customer support tickets.