Great for account management and easily customizable.
Danniel Condez | TrustRadius Reviewer
December 17, 2013

Great for account management and easily customizable.

Score 7 out of 10
Vetted Review
Verified User
Review Source

Software Version

Sugar Professional

Modules Used

  • Accounts, Contacts, Tickets(Support), Reporting

Overall Satisfaction

  • Fast and easy custom reporting
  • Easy creation and integration of new modules
  • Adding new custom fields to Customer or Accounts module
  • Access control and user management. The design has to be more simpler for assigning custom fields for specific profiles
  • Increased employee efficiency
  • Better customer service through information availability
I'd like to have newer features/technology to be included. Some of these are responsive design, new HTML5 Api's and more responsive UI without having to keep on loading the page.
I would recommend this to a colleague who wants a standard CRM which requires more custom modules. Another key factor for this CRM is the Support Module to handle Customer support tickets.