Fraudulent Business Practices

SurePayroll conducts fraudulent business practices. The service itself is mediocre. UI is counterintuitive, scheduling paychecks is arduous, payroll reports are not super customizable and hard to find/run, and tax info is somewhat hidden. But it does cut checks and handle tax filings. The fraud part comes in when you want to cancel your service. I tried using the website, emailing, and calling. Each time I was pointed to a different mechanism for canceling, none of which worked. Finally, after reconfiguring my pay schedule (which I didn't need since I was canceling), I was able to unlock the part of the website that allowed me to cancel. Even then, I had to click through about 10 screens, including two that made it look like they'd canceled my service when they had not as well as a screen that froze for over a minute. In addition, I no longer needed their service halfway through the year, but if I wanted them to file tax documents for the year I needed to keep paying them (for literally doing nothing) for the rest of the year. Do not recommend it.