In my experience, horrible implementation and value
August 08, 2024
In my experience, horrible implementation and value
Score 1 out of 10
Vetted Review
Overall Satisfaction with SurePayroll
Transitioned our payroll practice to SurePayroll (30+ clients) and has been an awful experience for us. For a guaranteed service, I'm receiving more letters from taxing agencies than ever before and, in my experience. unable to get service to correct problems. In my experience, numerous erroneous filings of tax forms with no resolution in sight. In my experience, VERY frustrating for clients and my staff. I could not in good conscience recommend this software - in my opinion, expensive and incorrect.
Pros
- Pulls the payroll and taxes out
Cons
- Onboarding
- Customer Service
- Ease in Reporting Problems
- Solutions to Problems
- Employee Access to Portal
- In my experience, horrible return on investment; expensive and more inaccurate than manually entering payroll.
- For us, loss of confidence by clients due to incorrect and erroneous payments/filings
Do you think SurePayroll delivers good value for the price?
No
Are you happy with SurePayroll's feature set?
No
Did SurePayroll live up to sales and marketing promises?
No
Did implementation of SurePayroll go as expected?
No
Would you buy SurePayroll again?
No
Comments
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