Avoid SurveyMonkey, deceptive practices, confusing, contradictory and poor customer service.
July 03, 2020
Avoid SurveyMonkey, deceptive practices, confusing, contradictory and poor customer service.
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with SurveyMonkey
We used SurveyMonkey to get some basic responses to find out how post-COVID our customers viewed Opening Hours.
- Creating Surveys that are clear and simple.
- Presenting results.
- Simple links for customers to use.
- Poor billing and membership plan description.
- Deceptive business practices, charging for services not used.
- Customer service providing confused and contradictory responses.
- Ignoring customers when they don't like the situation.
- Don't follow requests to turn off auto billing.
- Dispute EU customer law, even when their own site states it correctly.
- Website is deliberately difficult to navigate around billing/accounts and pricing.
- Negative ROI.
- Caused hours of extra effort and hassle with changing terms.
- Billed for items didn't use or want.
- Deliberately restrictive practices which aren't explained prior to signup.