Modern way to collect information through quick surveys
Freddy Stephen | TrustRadius Reviewer
July 09, 2020

Modern way to collect information through quick surveys

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SurveyMonkey

We mainly use SurveyMonkey throughout the organization to carry out surveys where everyone participates and contributes their personal opinion on various issues that concern us in general, regarding the organization of work and commercial plans. With surveys, we revolutionize the way we collect information, it is now more effective, speeding up data collection and processing. Now with the COVID-19, we can do remote work and be able to follow up on employee and customer feedback.
  • It is fairly affordable with respect to the features it offers.
  • I can create as many survey quantities as I want without limitations.
  • It also provides a wide variety of tools to configure and customize forms, with several languages available, predesigned templates and different text formats that make the experience more comfortable.
  • It has a limitation in the integrations of applications.
  • It needs a more interactive interface, its structure is somewhat boring.
  • The file formats that can be added to surveys are few.
  • ROI positive.
  • Better connection and communication with my entire work team, and even better business relationships with clients.
  • With better data collection, we have been able to improve various functions within the organization, knowing our shortcomings, we find fast and accurate solutions.
Since we came to SurveyMonkey we have not looked for another platform that allows us to create surveys, since this has been more than enough, it provides us with the functionality we only need, that's why we conform and adjust to it.
  • Employee Surveys
  • Customer Surveys
  • Research Studies
It is really easy to create surveys, access all the information I need and speed up the collection of data, but on the other hand the experience would improve if they expand the features they offer, even if they ask to charge a higher price for that.

SurveyMonkey Feature Ratings

Survey templates
9
Themes
9
Custom logo/branding
9
Changes to live survey
10
Question design help
9
Multiple question types
10
Survey logic flexibility
9
Response tracking
10
Data export
10
Standard reports
10
Custom reports
10
Analytics
10
Vendor-offered crowdsourcing
9
Respondent restrictions
9
Access controls
10
Compliance
10