Top Rated
Score 8.1 out of 10
Top Rated


What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer...
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Recent Reviews

Utterly Pointless Product

1 out of 10
February 23, 2022
We were going to use SurveyMonkey to survey our members. As we're volunteer-run, we use free services. SurveyMonkey is bottom-feeding …
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Multiple question types (72)
  • Response tracking (71)
  • Survey templates (69)
  • Standard reports (71)

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of SurveyMonkey, and make your voice heard!

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View all pricing

Business Plan - Team Advantage


Per User Per Month (billed annually)

Personal Plan - Advantage Annual


Per User Per Month (billed annually)

Business Plan - Team Premier


Per User Per Month (billed annually)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Survey Format & Appearance

Features related to the type, look & feel of surveys.

6.2Avg 7.7

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

7.3Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

6.9Avg 8.2

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

6.6Avg 8.1

Survey Administration & Security

Features related to administration & security for survey tools and data.

6.6Avg 8.3

Survey Distribution

Features related to the distribution of surveys.

6Avg 8.0
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Product Details

What is SurveyMonkey?

According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.

SurveyMonkey Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Paper surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching
  • Supported: Piping logic
  • Supported: Randomization

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Anonymous responses
  • Supported: Vendor-offered crowdsourcing
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Additional Features

  • Supported: NOTE: Features vary by plan. See details here:

SurveyMonkey Competitors

SurveyMonkey Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

Qualtrics CoreXM, Alchemer, and Typeform are common alternatives for SurveyMonkey.

Reviewers rate Multiple question types highest, with a score of 7.6.

The most common users of SurveyMonkey are from Mid-sized Companies (51-1,000 employees).
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(1-25 of 101)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
  • It helped to determine if our business was going to switch to a new payroll software based on the employee feedback of whether one of its main features would actually be wanted or not.
  • It helps to improve individual instructor's classes based on survey feedback from our clients.
  • It helped us to gauge the interest in whether or not a pool of people wanted to become instructors.
Stefan Achard | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
  • [In my experience, the] data is very hard to manage to help bring [it to a] consensus. For a 5 minute survey, [I believe there is] too much work outside of the application [that] has to be done to reconstruct the data.
Score 9 out of 10
Vetted Review
Verified User
  • You can create free surveys so in some cases the ROI is fantastic as it is essentially a free tool.
  • There are better platforms for gaining serious responses, I think Prolific does a better job of getting market data.
  • If you are willing to spend money the premium features do make your surveys feel more serious and give them a more professional look.
  • Because the interface is mostly intuitive you can get a decent ROI in time-saving from users that don't create surveys often.
Score 9 out of 10
Vetted Review
Verified User
  • SurveyMonkey has a positive impact on our organization by allowing us to gain insight to our team through the 360 evaluations.
  • We have had positive ROI from our client polling questions which have directed new products or services that we offer.
  • The analytics were an awesome way to filter and export responses so that our management team could evaluate the information.
Score 9 out of 10
Vetted Review
Verified User
  • The speed at which we can develop, program, execute and generate actual usable results provides significant value, particularly when we need fresh numbers to illustrate a point.
  • The fact that we can execute a research project so quickly means that new research is always a primary option when we're developing campaigns. That's a huge value proposition.
Duane Thompson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Identification of potential opportunities and threats that may have been missed
  • It has helped discover the strengths and weaknesses of our competitors
  • Testing the market has enabled us make sound business decisions and minimize investment risks.
  • It has helped us spot emerging trends in the industry and exploit them.
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