SurveyMonkey

SurveyMonkey

Customer Verified
Top Rated
Top Rated
SurveyMonkey

Overview

Reviews

Easy to use SurveyMonkey

10
SurveyMonkey has been used in multiple ways- to gather various data, to assess what is the best time for a meeting, to find the opinions …

SurveyMonkey Review

1
As a consultant to nonprofit organizations, I use Survey Monkey to gauge stakeholder opinions on controversial issues like homelessness. I …

Can't Go Wrong!

4
We use SurveyMonkey to survey our partners, primarily. We are a grant-making organization and work with over 100 different nonprofits. …

SurveyMonkey - simple and user-friendly

7
We use SurveyMonkey across our organization for external website forms and internal polling needs. It's an easy to use software to collect …
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SurveyMonkey is Worth Trying

10
We use SurveyMonkey for ad hoc internal surveys as well as exit interviews and company feedback.
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Better options out there

5
SurveyMonkey is mainly being used to solicit feedback and to gain opinions from stakeholders and consumers in research and insights work. …
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Easy data collection and data review!

10
We have used SurveyMonkey both internally with staff, and externally with previous and current clients to capture data on performance, and …
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Popular Features

View all 16 features

Multiple question types (72)

8.5
85%

Response tracking (71)

8.3
83%

Survey templates (70)

8.1
81%

Standard reports (71)

8.0
80%

Reviewer Pros & Cons

View all pros & cons

Pricing

View all pricing

Business Plan - Team Advantage

$27

Cloud
Per User Per Month (billed annually)

Personal Plan - Advantage Annual

$34

Cloud
Per User Per Month (billed annually)

Business Plan - Team Premier

$89

Cloud
Per User Per Month (billed annually)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.surveymonkey.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Survey Format & Appearance

7.6
76%

Survey Content

8.1
81%

Survey Logic

8.1
81%

Survey Reporting & Analytics

8.0
80%

Survey Administration & Security

8.2
82%

Survey Distribution

7.7
77%

Product Details

What is SurveyMonkey?

According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.


SurveyMonkey Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Paper surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching
  • Supported: Piping logic
  • Supported: Randomization

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Anonymous responses
  • Supported: Vendor-offered crowdsourcing
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Additional Features

  • Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/

SurveyMonkey Integrations

SurveyMonkey Competitors

SurveyMonkey Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Alternatives

View all alternatives

Frequently Asked Questions

What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

What is SurveyMonkey's best feature?

Reviewers rate Multiple question types highest, with a score of 8.5.

Who uses SurveyMonkey?

The most common users of SurveyMonkey are from Mid-size Companies and the Computer Software industry.

Reviews

(1-25 of 101)
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Stefan Achard | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
  • [In my experience, the] data is very hard to manage to help bring [it to a] consensus. For a 5 minute survey, [I believe there is] too much work outside of the application [that] has to be done to reconstruct the data.
Katie Bindert | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
  • Implementing SurveyMonkey had an overall positive impact (+4% ROI) on our business objectives
  • The data we collected via SurveyMonkey was invaluable and key program changes were made based solely upon this research
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • You can create free surveys so in some cases the ROI is fantastic as it is essentially a free tool.
  • There are better platforms for gaining serious responses, I think Prolific does a better job of getting market data.
  • If you are willing to spend money the premium features do make your surveys feel more serious and give them a more professional look.
  • Because the interface is mostly intuitive you can get a decent ROI in time-saving from users that don't create surveys often.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • SurveyMonkey has a positive impact on our organization by allowing us to gain insight to our team through the 360 evaluations.
  • We have had positive ROI from our client polling questions which have directed new products or services that we offer.
  • The analytics were an awesome way to filter and export responses so that our management team could evaluate the information.
Duane Thompson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Identification of potential opportunities and threats that may have been missed
  • It has helped discover the strengths and weaknesses of our competitors
  • Testing the market has enabled us make sound business decisions and minimize investment risks.
  • It has helped us spot emerging trends in the industry and exploit them.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • The speed at which we can develop, program, execute and generate actual usable results provides significant value, particularly when we need fresh numbers to illustrate a point.
  • The fact that we can execute a research project so quickly means that new research is always a primary option when we're developing campaigns. That's a huge value proposition.