Item: Symantec Endpoint Security
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We have Symantec Endpoint Protection on all our end-user devices and servers. It's of course used to protect these devices from the malicious sites\code\applications in the world. We have multiple policies for different devices. Our servers have a more strict policy to keep them safe and the end-user policy focuses on the browser and USB lockdown.

Pros and Cons

Multiple angles protected, from standard av to firewall, to IPS.
Portal based administration - you can send remote scans to devices from the internet without having to be at the device.

Domain integration - Rather than manually installing the EXE it would be good if it could find the devices on the network and push the install out.
A more natural way to exclude applications, folders, etc. - You can do this, but I think it can be unnecessarily confusing to setup.

Return on Investment

It has blocked the spread of malware across our network a few times.
It has helped us gain our cyber security certification.

Alternatives Considered

ESET Endpoint Security

Eset is better for on-premises integration. You install the administration console on a local machine, unlike Symantec Endpoint Protection, which is entirely cloud-based, and you can scan your network and perform silent installs. They seem to have a reasonable level when it comes to protection, so it depends on what you're looking for.

Support Rating

Symantec Endpoint Protection support isn't best, and that's putting it lightly! They can take a long time to come back to you, and if they don't answer your question immediately and you have to go back, you'll be waiting a while again. The good part is that they manage the infrastructure, so you only need to worry about installing and configuring your part of the portal. I will say the portal is very stable and hasn't ever gone down in the time we've used it.

Key Insights

Do you think Symantec Endpoint Security delivers good value for the price?

Yes

Are you happy with Symantec Endpoint Security's feature set?

Yes

Did Symantec Endpoint Security live up to sales and marketing promises?

Yes

Did implementation of Symantec Endpoint Security go as expected?

Yes

Would you buy Symantec Endpoint Security again?

Yes

Other Software Used

vSphere, Veeam Backup & Replication, Veeam Backup for Microsoft Office 365

Likelihood to Recommend

Symantec Endpoint Protection is an excellent product that seems to protect us well. It has protected us well before when emails get through our anti-spam, and the end-user tries to open the link. Symantec web extension will block access to the site. It can be a little heavy-handed at times, and you can battle for a bit with false-positives.

Great product, not so great with support

Overall Satisfaction with Symantec Endpoint Protection