SysAid is a great solution
September 08, 2021
SysAid is a great solution
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with SysAid
It's being used currently by the IT department for ticket management but we also are planning on expanding the service to include other departments.
- Implementation
- No hassle sales
- Many different options support many different uses
- The automatic notifications seems like it could use some polish
- We have been more efficient in communication in our team and at identifying issues.
- SolarWinds Service Desk (SSD)
[SysAid had a] much more customizable and better implementation team.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
No
Would you buy SysAid again?
Yes
SysAid Feature Ratings
SysAid Support
| Pros | Cons |
|---|---|
None | None |
No, not needed
Yes - No, not resolved
A few weeks ago , I came at them with an issue that would require advanced knowledge of their scripting for notifications. The crazy part was that without transferring me their front line support guy was able to resolve it and it didn’t take very long either