Item: SysAid
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

SysAid automates all of our internal service processes and also allows clients to contact our help desk for requests on projects and services we provide. SysAid has allowed us to automate ITIL practices, as well as to perform workflow for all procedures that require authorizations in the company.

Pros and Cons

Ticket automation
Workflow
Asset management

Service portal
Inventory
Workflow

Return on Investment

ROI improved
Team management
Response time

Alternatives Considered

Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk), Freshservice and ServiceNow IT Service Management

SysAid was selected mainly for its flexibility with configurations, adaptability to internal processes of various companies that propose constant and gradual changes in order to align with ITSM strategies, support and documentation, and integrations with other platforms.

Key Insights

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

Other Software Used

Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk), ServiceNow IT Service Management

Likelihood to Recommend

SysAid is perfect for organizations that have decided to migrate from helpdesk to service desk, automating incidents, requirements, and change management practices, as well as problems and asset management. SysAid will align the organization with ITIL and allow control and organization of the entire service team.

SysAid automates our business

Software Version

Overall Satisfaction with SysAid