Overall Satisfaction with SysAid
Currently the IT department uses all the application modules, incident modules, requests, problems, changes, assets, BI and others. Also at the company level, we have five departments of the company using SysAid, but only the request modules, this helps them estimate times and keep controls and SLA levels for measuring the work of their departments. Currently we have a problem, because the problems and projects module is not one hundred percent functional and this delays us in making decisions, as well as in monitoring major incidents, these points today represent an inconvenience for our company.
- Incident Manager
- Request Manager
- Changes Manager
- Activities
- Asset Management
- BI Analitics
- Dashboard
- Knowledge base
- Problems Management
- Task And Projects
- Chat console
- Bot
- validity of our services
- accompaniment service areas
A few years ago at the beginning of the pandemic, it was evaluated to have an application that would help us with a remote connection to the teams to be able to provide remote support to the teams, at the time SysAid integrated TeamViewer into its APIs for remote connection, with this and with others features they have added we have decided to continue with SysAid
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes
SysAid Feature Ratings
SysAid Support
Pros | Cons |
---|---|
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support cares about my success | Poor followup Problems left unsolved Escalation required Need to explain problems multiple times Slow Initial Response |
No, at the moment, we do not have premium support, what we do have contracted and use when required is a bag of training hours, as I emphasize, they are used when necessary. Likewise, we have direct communication with our service manager, and with him, we clear up all the questions that arise; he also helps us with the follow-up of projects and others required as a company.
I could describe more than one point of service where I have been treated satisfactorily; at the moment, I have no complaints regarding the support provided by SysAid; we had the pleasure of meeting Moshe, not in person; but if virtually, since his assignment he supported us in everything necessary to implement up to what we have today functional, then we have had endless people who have helped us with our requirements. We hope that the support process continues as it has been up to now.
Using SysAid
Pros | Cons |
---|---|
Like to use Easy to use Well integrated Quick to learn Feel confident using | Unnecessarily complex Requires technical support Inconsistent Cumbersome Lots to learn |
- Incident Manager
- Request Manager
- Changes Manager
- Assets Groups
- Problem Manager
- Projects
- Chat