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The best IT management software
March 27, 2022

The best IT management software

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

ITSM

Overall Satisfaction with SysAid

I use SysAid for all aspect of the IT management (asset, ticket, etc )
  • asset management
  • ticket management
  • inventory
  • configuration
  • communication thru vpn network
  • improved employee satistaction with IT
  • improved IT ticket mangement
  • improved asset inventory
Our employee are kind of tech savy so the self-service portal was a big help in the IT tech workflow .. it help solve quickly some problem
Took a couple weeks to get my hand on how everything work in SysAid
SysAid do pretty much the same thing but easier to understand

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

Microsoft 365 (formerly Office 365), Microsoft Azure, Darktrace
SysAid is the perfect IT management software ... very good at managing asset inventory, softwares, it ticket and so on. The first configuration can be a little bit tricky and some specific configuration are also complexe.

SysAid Feature Ratings

Incident and problem management
8.0
Organize and prioritize service tickets
9
Expert directory
8
Service restoration
7
Self-service tools
9
Subscription-based notifications
5
ITSM collaboration and documentation
9
ITSM reports and dashboards
9
ITSM asset management
9.0
Configuration mangement
9
Asset management dashboard
9
Policy and contract enforcement
9
Change management
7.7
Change requests repository
8
Change calendar
7
Service-level management
8