Organizational Tool for the Unorganized!
Overall Satisfaction with SysAid
We use SysAid for everyday IT incident responses and management. It allows us to keep track and stay organized with random influxes of incidents so we can process and follow up with each one. Without it, incidents may get lost, but with each incident, we can remain accountable for every step in the resolution.
Pros
- Email Integration.
- Workflow Processing.
- End User Experience.
Cons
- Reply to Email.
- Customizability - overwhelming UI.
- Processing Speed.
- Our IT department has become the most resound department in the organization since using SysAid.
- No longer losing incidents or forgetting to follow up.
- Much quicker time to resolution due to productivity improvement, leading to the more important project being able to work on.
We personally haven't utilized the automatic processing feature of SysAid very much, but we do utilize the FAQ page which we've been able to leverage and use to spread frequently asked information to our end users. It also includes lengthier documents on everyday work processes with better-explained definitions to spread to other employees who may be filling in for the day.
Unlike autotask, SysAid is open to small companies which allowed us to use professional ticketing tools that we would've otherwise not had access to. SysAid has also worked with us professionally on a one-to-one basis with annual meetings and pop-up discussions. You can get a one-on-one scheduled very quickly and get all the answers you need.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes
Comments
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