SysAid Ticketing Software
March 24, 2022
SysAid Ticketing Software
Score 8 out of 10
Vetted Review
Verified User
Software Version
Help Desk
Overall Satisfaction with SysAid
I utilize SysAid at my job as that is the tool they use and it works really well to handle incoming end-user requests for IT support. From printing issues to programming, automation, new hire set up, end-user teardown, and much more. SysAid can even track your assets so it won't have to be down manually. The only issue I have come across is the end-users will have their SysAid Agent service randomly stop and even if the recovery is set to restart the service it never works, so it must be restarted manually. That is the biggest annoyance I have encountered. Otherwise, I like the application and recommend it.
- Customized options for what end-users can select for issues they are having.
- SysAid Agent service stops randomly and must be manually restarted despite recovery being set up to restart the service which it never does.
- I cannot answer this question as I am not involved in things aspects.
I wish that feature was in play where I work but they won't use it.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SysAid go as expected?
I wasn't involved with the implementation phase
Would you buy SysAid again?
Yes