Sysaid ITSM Review.
December 17, 2024

Sysaid ITSM Review.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

ITSM

Overall Satisfaction with SysAid

Service Desk Management for Levels 1, 2, 3. Generally, the ITSM and Asset Management for the company, Genius Avenue.

Pros

  • Help Desk Request Processing/Management.
  • Change Management.
  • Release Management.
  • Reporting

Cons

  • Asset Management.
  • Customization Support.
  • SLA improvement.
  • MTTR improvement.
  • Asset management.
  • Accountability
  • Cost management.
SysAid is simple to set up and gets online compared to Jira and Zendesk.

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

The ROI for Sysaid is high. The solution is priced below market value and works well with an easy implementation. We had it up and running in a few weeks.

SysAid Feature Ratings

Incident and problem management
8.9
Organize and prioritize service tickets
10
Expert directory
8
Service restoration
8
Self-service tools
9
Subscription-based notifications
9
ITSM collaboration and documentation
9
ITSM reports and dashboards
9
ITSM asset management
6.3
Configuration mangement
6
Asset management dashboard
6
Policy and contract enforcement
7
Change management
8.3
Change requests repository
8
Change calendar
8
Service-level management
9

Comments

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