TeamSupport : The hidden tool for ITSM and Customer Service!
Software Version
1.8.0.3176.1738
Modules Used
- Portal , App Management
Overall Satisfaction with TeamSupport
TeamSupport started as an internal customer client tool for supporting all the employees in the company. It was originally used for the IT Department which is composed of Support, Service Delivery, Project Management and Infrastructure. After the success of this tool we implemented it throughout the company. Currently we're using this tool for our customers. We implemented a functional service desk which attends to internal and external customers.
This software really surprised us, due to the flexibility and ease of use for all kinds of users. This tool is as good as many other more "popular" tools. For our company which is a company in growth, it attends to our requirements. The stability and support is excellent, which is a good point for this software. Other tools have poor support. Also this software is updated constantly so it represents a big value for us to know that we purchased a tool in constant evolution.
Due to my experience on ITSM I’m glad to say that this tool is a "secret key for solutions" which will also surprise all people who want to use it.
- Excellent Support after acquiring the product
- Flexibility and customization
- SaaS architecture
- In the future will be a great option to link incident and problems (related tickets)
- A calendar more integrated and automated with tickets
- A basic CMDB option to construct a complete repository of information
- Improvement of customer service
- Alignment the process with the business goals
- Develop of KPI's for different departments, customers, solutions
- Control of releases and versions