TeamSupport : The hidden tool for ITSM and Customer Service!
June 11, 2015

TeamSupport : The hidden tool for ITSM and Customer Service!

Fernando Jiménez MIT PMI SMC ITIL OSA RCV COBIT BPMN | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Modules Used

  • Portal , App Management

Overall Satisfaction with TeamSupport

TeamSupport started as an internal customer client tool for supporting all the employees in the company. It was originally used for the IT Department which is composed of Support, Service Delivery, Project Management and Infrastructure. After the success of this tool we implemented it throughout the company. Currently we're using this tool for our customers. We implemented a functional service desk which attends to internal and external customers.

This software really surprised us, due to the flexibility and ease of use for all kinds of users. This tool is as good as many other more "popular" tools. For our company which is a company in growth, it attends to our requirements. The stability and support is excellent, which is a good point for this software. Other tools have poor support. Also this software is updated constantly so it represents a big value for us to know that we purchased a tool in constant evolution.

Due to my experience on ITSM I’m glad to say that this tool is a "secret key for solutions" which will also surprise all people who want to use it.

  • Excellent Support after acquiring the product
  • Flexibility and customization
  • SaaS architecture
  • In the future will be a great option to link incident and problems (related tickets)
  • A calendar more integrated and automated with tickets
  • A basic CMDB option to construct a complete repository of information
  • Improvement of customer service
  • Alignment the process with the business goals
  • Develop of KPI's for different departments, customers, solutions
  • Control of releases and versions
Prior to using TeamSupport I had the idea that an ITSM tool is a synonym of expensive, but in this case I had the great surprise that we have an effective and customizable tool for an excellent cost; representing a business solution to the company and a strategic plus value that is different from other companies.
If you're a company that is growing this is the perfect option. If you don't want expensive costs with massive solutions this is an excellent option for you.