TeamViewer for the pros
March 16, 2018
TeamViewer for the pros
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
The technical support team uses TeamViewer to remotely support customers who use our computer-based solutions, and to gather evidence for bugs and issues they are encountering. Obviously, directly viewing the problems with the ability to teach customers remotely is a lot better than just pure phone support. TV makes it easy by making the networking and setup portion of remote support as frictionless as possible.
Pros
- Easy setup for users
- Persistent app for repeated remote connections
- Ability to save connections to remote workstations excellent for contract customers who repeatedly will want you to access their systems
Cons
- The administrative backend is a bit difficult to understand
- Hard to understand from an administrator standpoint how to get the value out of billing hours, sessions, and so forth for your agents
- Shorten support calls drastically where remote control is possible
- Customers are less frustrated
- Customers learn better by showing vs. telling.
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