TrustRadius
TeamViewer for the pros
https://www.trustradius.com/remote-desktopTeamViewerUnspecified8.51390101
Hans Hong profile photo
March 16, 2018

TeamViewer for the pros

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with TeamViewer

The technical support team uses TeamViewer to remotely support customers who use our computer-based solutions, and to gather evidence for bugs and issues they are encountering. Obviously, directly viewing the problems with the ability to teach customers remotely is a lot better than just pure phone support. TV makes it easy by making the networking and setup portion of remote support as frictionless as possible.
  • Easy setup for users
  • Persistent app for repeated remote connections
  • Ability to save connections to remote workstations excellent for contract customers who repeatedly will want you to access their systems
  • The administrative backend is a bit difficult to understand
  • Hard to understand from an administrator standpoint how to get the value out of billing hours, sessions, and so forth for your agents
  • Shorten support calls drastically where remote control is possible
  • Customers are less frustrated
  • Customers learn better by showing vs. telling.
Remote control and support are the strong points. But for things like presentations and more "webex" type show-and-tell usage, TV is too complicated with the setup of the utilities and supporting applications. The VPN and file transfer services are a nice advantage over competitors like gotomeeting and others like it.

TeamViewer Feature Ratings

Screen sharing
10
File transfer
8
Instant message
6
Secure remote access with Smart Card authentication
9
Access to sleeping/powered-off computers
7
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Centralized management dashboard
9
Session record
8
Annotations
8
Monitoring and Alerts
6
Multi-platform remote control
8