Overall Satisfaction with TeamViewer
Teamviewer provides an easy solution by which I can remote into the laptops of consultants when they are doing on-site work for us remotely on our off-site infrastructure.
- Teamviewer provides a very easy pass key based authentication system by which you can remote into the host machine.
- It provides a very simple to set up a sharing session
- Provides a very simple to install executable
- Maybe it could provide a prompt for when you would like to allow control of your machine before passing keyboard and mouse control
- Some optimizing for slower speed internet connections to make it more usable over something like a MiFi connection
- Overall I it's think positive as it saves time and is very easy to use.
I think it compares very well, teamviewer is used mostly because of its ease of use and quick setup. Also, the vendors seem to use it also and makes for a very affordable and quick solution.
TeamViewer Feature Ratings
Using TeamViewer
12 - IT , technical and tech support staff.
help desk
- remote support
- collaboration with junior technical staff
- control of remote network equipment through a serial connection on a remote laptop
- it might replace our corp standard for laptop and remote user support
Evaluating TeamViewer and Competitors
- Price
- Product Usability
- Existing Relationship with the Vendor
We followed our standard methodology.
TeamViewer Implementation
- Implemented in-house
Change management was minimal
- no major issues
TeamViewer Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success | None |
Overall it has been good but nothing exceptional comes to mind.
Using TeamViewer
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- remote login
- remote control
- file transfer
Yes - works pretty well