Teamwork makes the dream work!
November 29, 2018
Teamwork makes the dream work!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Teamwork Projects
We use Teamwork Projects to manage the day to day efforts, communication, and time tracking for our specialized professional services team. Having multiple campuses for our company as well as customers dispersed all over the United States, Teamwork Projects helps us stay organized and ensure that multiple stakeholders are aligned on work at all times.
- Milestone and Task management is an area where Teamwork Projects has really helped us. Tasks lists correspond to Milestones and the creation of subtasks is seamless. The ability to created threaded conversations within the Task itself is also beneficial. Finally, time tracking for specific Tasks couldn't be easier.
- Support for Teamwork projects is always provided in a very timely manner. Any time I have needed to email their support, I have received very prompt replies. Whether my inquiry has been answered or not, it's always nice to be acknowledged and know that your questions are being heard.
- In my experience with the API, I have found it to be very easy to use and the documentation provided from Teamwork Projects is excellent.
- From time to time there are server errors and uptime issues that prevent us from completing our work and using Teamwork Projects to its fullest potential. These issues are often rectified quickly, but they seem to happen more frequently than other platforms we've used in the past.
- I would love for new functionality to be added to Teamwork Projects to record and store our client contract details. Being a professional services agency, we have multiple contracts for our various services and each has their own corresponding monthly hours bank that we work off of. We currently have to use external tools to track this information.
- The positive impact Teamwork Projects has had is difficult to quantify. We have had a noticeable improvement in task management, time tracking, and customer alignment since starting to use Teamwork Projects. This has obviously led to an increase in Customer Retention metrics.
We chose to migrate to Teamwork Projects after a recommendation to try it. We believe the platforms are very similar but that Teamwork Projects is potentially better suited for us as we continue to scale and grow out team.