Fantastic Tool if used Properly
Use Cases and Deployment Scope
Pros
- Email Tracking - Knowing how many times an email is opened with attachements
- Screen Share presentations
- accountability of knowing who is using the product and how many emails they are sending out and the effectiveness of those emails.
Cons
- Cannot tell who opens attachments, only geographic location
- Screen Share can be laggy at times, so not preferred by people joining
Return on Investment
- Wasn't widely adopted by all teams
- SFDC integration was not optimal and had to do double the work of logging info in


