Item: TestComplete
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

TestComplete is being used in our organization by our QA team to support our custom in-house applications as well as our externally facing web site applications. TestComplete has allowed us to push more reliable code out more quickly giving us the confidence that the development team hasn't broken other areas of our applications. We previously were pushing out changes without knowing that other areas broke since we didn't have the time to manually test everything.

Pros and Cons

The user interface is well designed which does not require us to hire QA testers that also have a coding background. It's not complicated to learn.
We have found that the SmartBear community is very supportive and SmartBear responds to our ticket requests.
It does a great job of supporting different scripting languages and support for multiple browsers.

We would like to see better image comparison flexibilities for editing image comparison masks.
Some of our QA testers record their tests but most of the help files are directed at testers who script.
We've run into some bugs in the last few weeks and we had to work with technical support from SmartBear. We submitted a ticket.

Return on Investment

We've increased the perceptive value of our development team to the company as the business now has more confidence in us maintaining and enhancing business-critical applications.
Collaboration between the QA team and the development team has increased as testers are included as part of the process from the beginning so they can create tests that will be ready when the features are pushed to their environment.
It has helped us hire and retain higher quality QA testers as there aren't as many mind-numbing and repetitive tasks anymore since those types of tasks are now automated via TestComplete.

Alternatives Considered

We haven't used any other products to any extent. Once we started using TestComplete, we didn't go anywhere else.

Likelihood to Recommend

We previously were manually testing a large application that was becoming business-critical. We found that as we added new functionality and fixed bugs, we were breaking other areas of the application without knowing it because changes were being pushed to production with a full comprehensive test.

Fast forward to using TestComplete and we're now able to push changes to production faster ran with more confidence knowing that TestComplete will notify us if something bad has happened in our application.

Products Replaced

Key Differentiators

Product Features
Product Usability

The single most important factor that helped us decide to use TestComplete over the other alternatives was the ease of use. We didn't have an automated process to test our code prior to TestComplete and we needed to have a system that was easy to learn so we could get up and running quickly as that was the mandate from the business users at the time.

There were times of confusion during the initial learning process but contacting the support team helped us a lot.

Evaluation Lessons Learned

Once we decided on TestComplete, one thing we would have done differently is ask more in-depth questions on how integration would work with our systems. We did quite a bit of trial and error before asking the support team and in hindsight, we should have asked our questions sooner as we would have achieved our goals more quickly

Restore confidence in your code with TestComplete

Overall Satisfaction with TestComplete