Item: Text-Em-All
Rating: 8
Author: Verified User

Overall Satisfaction with Text-Em-All

Use Cases and Deployment Scope

Traditionally, we had used Call-Em-All (before it changed to Text-Em-All) to notify our employees of office closures due to inclement weather. We then expanded the use of the platform to notify employees when internal systems were down. Instead, we no longer use the call feature and opt for the text feature.

Pros and Cons

Pros

Easy Upload of Recipients
Easy Interface
Ability to create groups
Ability to self-manage administrative users
Simple to use, so there is no need to contact support.

Cons

Sometimes it takes a while for the texts to go through to employees. This is problematic when time is of the essence.
There is no automated integration with our HRIS.
The pricing structure is per text, and SMS has a character limit, so sometimes the messages have to go in multiples, increasing the cost. I'd like to see an unlimited-use plan.

Most Important Features

Quick upload of employee names and numbers
Ability to store names and numbers for future use
Ease of use.

Return on Investment

Positive: It centralizes communication, making it easier to reach everyone at once.
Positive: Nearly all our hourly employees don't have e-mail on their phones, so text or phone is the only way to reach them after hours.
Positive: Allows employees to respond to messaging and notify admins via e-mail, so we don't have the monitor the platform.

Alternatives Considered

UKG Pro

We have evaluated UKG Pro for this service because it is our HRIS. After careful consideration, we decided not to proceed with UKG Pro primarily due to the higher cost associated with their monthly subscription. Since our organization doesn't send many messages via this communication medium to employees, we found that Text-Em-All offers a more cost-effective solution.

Key Insights

Do you think Text-Em-All delivers good value for the price?

Yes

Are you happy with Text-Em-All's feature set?

Yes

Did Text-Em-All live up to sales and marketing promises?

Did implementation of Text-Em-All go as expected?

Yes

Would you buy Text-Em-All again?

Yes

Likelihood to Recommend

I give Text-Em-All an 8 out of 10. This works well when we have over an hour to communicate something to employees. It can blast a message to all your employees simultaneously, so manual messages do not have to be sent individually. This ensures consistent communication with all employees. It would not work if you needed to notify employees of something immediately or if you have an employee populace who frequently changes cell phone numbers or has a high opt-out rate. Employees can opt out of receiving messages, which means you can't use the system to get to them. The platform does tell you who opts out, though.

Comments

Please log in to join the conversation

Text-Em-All: It centralizes communication, making it easier to reach everyone at once.