Build member engagement with Text-Em-All
July 14, 2023

Build member engagement with Text-Em-All

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Text-Em-All

Text-Em-All is being used in conjunction with our email communications software to improve member engagement with various meetings and activities. Typically we sent 1-3 messages per week utilizing both text and voice. In addition, we followup with email communication to enhance the member experience. We have a wide age demographic that leans heavily toward the 60+ end of the spectrum. However, the younger members appreciate the fact that we have adopted multiple modes of communication to better fit their preferences. Overall, between Text-Em-All and our email platform, we have seen an increase in member engagement that justifies the expense.

Pros

  • Fairly straight forward to use with a short learning curve.
  • Ability to select a plan that best fits the needs of the organization.
  • Ability to send voice and text to the same phone simultaneously.

Cons

  • It would be nice to be able to upload a fresh list of number from our MMS and allow the user to compare matched entries.
  • Allow splitting of text and voice portions of a broadcast for different dates/times without the need to create separate broadcasts.
  • Make it simpler to utilize the API for locals non-profits whose parent organization does not pay for the service and is optional for local units.
  • Ease of use.
  • Flexible billing plans.
  • Multiple options for broadcast format.
  • Higher response rate.
  • More efficient use of resources - no time spent creating and testing email.
  • Higher response rate compared to email.

Do you think Text-Em-All delivers good value for the price?

Yes

Are you happy with Text-Em-All's feature set?

Yes

Did Text-Em-All live up to sales and marketing promises?

Yes

Did implementation of Text-Em-All go as expected?

Yes

Would you buy Text-Em-All again?

Yes

Navisite Productivity and Collaboration (Microsoft Office 365 and MDM), Mailchimp, QuickBooks Online
Being a non-profit, Text-Em-All is a great way to improve member engagement while shrinking our postal budget. The current cost per member for the monthly plan works out to about 25¢ per day. When this is broken down to the broadcast level for our organization we are experiencing a cost of about 3¢ per member. Overall with the ever increasing postal rates, this service is much more cost effective.

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