Easy and Simple to use, with many useful features.
July 14, 2023

Easy and Simple to use, with many useful features.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Text-Em-All

At the outbreak of COVID 19 we implemented a broadcast messaging system to notify all resident families of any positive COVID cases in the facilities. We have since continued to use Text-Em-All to broadcast messaging to employees on important facility updates, as well as help with scheduling shifts. We have also included the Text-Em-All to our Emergency Preparedness Plan, in the event of an emergency we will utilize the broadcast system to communicate relevant information with employees and resident family members.

Pros

  • Texting broadcasts
  • Ability to use existing landline number for texting

Cons

  • a report of opt out number which includes the date they opted out
  • A method to block spuming numbers in the texting inbox
  • A customized texting auto reply message to incoming messages. Should have the ability to customize to reply to either all numbers, or new numbers that have not messaged before.
  • Broadcasting robot calls
  • Broadcasting text messages
  • using landline to send text messages
  • Employees are more likely to look at and respond to a text message over an email.
  • Saves a lot of time than having to make individual phone calls.
Very responsive and always helped out with our concerns.
Better customer support.
Has the option to give individual access to sub users, without having them access other users broadcasts in the group, the other company we have tried did not offer this feature. We did not want sub users to have access to broadcasts from other sub users.

Do you think Text-Em-All delivers good value for the price?

Yes

Are you happy with Text-Em-All's feature set?

Yes

Did Text-Em-All live up to sales and marketing promises?

Yes

Did implementation of Text-Em-All go as expected?

Yes

Would you buy Text-Em-All again?

Yes

We have used another software prior to switching to Text-Em-All, and the ease of use is so simple, that we would highly recommend.

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