Item: Text-Em-All
Rating: 10
Author: Jeri Hall

Overall Satisfaction with Text-Em-All

Use Cases and Deployment Scope

I work at a MLB Stadium for the St. Louis Cardinals. Our schedules change last minute sometimes, we have breaks in-between and need to send reminders. I also use it to communicate with groups of crews, individuals, and send out any new communications that they need to be aware of, example: We had pay cards switch companies so had to be sure all received the information.

This tool has been a lifesaver. I personally have never had any issues.
One suggestion or request would be that the body of the text could have more characters. But I manage. :)

Pros and Cons

Pros

allow wide communication in one text
allows me to communicate individually
When we have last minute changes, Test Em All is crucial to get info out FAST

Cons

more characters to type in body of message

Most Important Features

Mass communication in ONE text
That I can create groups e.i. Event Crew, Restroom Crew, Suite Crew, etc
Avoid tons of calls or receiving tons of calls

Return on Investment

This tool keeps us staffed
This tool assists in making sure we have the labor needed for shift
Our teams like the information and return communication through the text

Key Insights

Do you think Text-Em-All delivers good value for the price?

Yes

Are you happy with Text-Em-All's feature set?

Yes

Did Text-Em-All live up to sales and marketing promises?

Yes

Did implementation of Text-Em-All go as expected?

Yes

Would you buy Text-Em-All again?

Yes

Likelihood to Recommend

Our stadium is outdoor, and sometimes if the game is delayed or cancelled I can reach all the appropriate employees in a timely matter so they know their start time is different than originally scheduled.

I honestly, have zero less appropriate scenarios.

Comments

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Text-Em-All is a lifesaver for our unique schedules