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Great for Utilities that need to reach out to customers.
August 21, 2023

Great for Utilities that need to reach out to customers.

Jennifer Guy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Text-Em-All

We use Text-Em-All to get out bulk notification to our customers. As a water utility we can have emergencies, like main breaks, which can affect hundreds of customers. Before we had Text-Em-All we had to call each and every person individually to deliver a message that their water was going to be turned off, which required all six of us in the administration department to work together to try to get the call out before the field guys had to turn off the water. Now it takes one person to pull the list of customers, format the list of names and numbers, and upload/send the message to as many people as we need to. It takes minutes now as opposed to hours to get the message out to everyone.
  • Love the new text to voice feature, it works great.
  • The instructions are easy to follow.
  • We love the detailed list of calls, and which ones didn't go through and why.
  • Call/text
  • Excel upload file
  • Text to voice
  • Saving previous recordings
  • It has saved us tons of time in contacting customers
  • Messages are easier to relay as they are all the same
  • Communicating between customers via text in the app is great
  • We like being able to reuse the messages in the library

Do you think Text-Em-All delivers good value for the price?

Yes

Are you happy with Text-Em-All's feature set?

Yes

Did Text-Em-All live up to sales and marketing promises?

Yes

Did implementation of Text-Em-All go as expected?

Yes

Would you buy Text-Em-All again?

Yes

I think Text-Em-All is great at getting messages out to customers quickly and easily. When we have a large amount of customers we need to contact with the same message it works fantastic. I think the only thing that we don't appreciate so much is the ability of the customer to "opt out". We understand why it exist, and it is on the customer if they don't want to know they will be without water, but we think they shouldn't be able to opt out for their own benefit. Oh well.