Item: TIBCO Integration (including BusinessWorks and Flogo)
Rating: 8
Author: Verified User

Overall Satisfaction with TIBCO Cloud Integration (including BusinessWorks and Scribe)

Use Cases and Deployment Scope

We use TIBCO Cloud Integration to synchronize our ERP data with the CRM. It is used for six companies in Europe. As the ERP is the leading system, the source data always comes from Infor LN and Sage B7 ERP. This data is integrated into three different On-Premise Microsoft Dynamics CRMs. Most of the data is synchronized daily and partly every few minutes to keep the CRM data up to date.

Pros and Cons

Pros

Easy integration, even for non-programmers
It can connect to a lot of different systems/databases easily
The support is helpful and questions are answered fast and professionally. And if nothing helps, you get remote live-support
Good on-site training available
It is fast and (the CRM module) has the ability to cache query results
Export and import of mappings are very easy
Easy change of connections in (imported) mappings

Cons

The debugger is a pain. Sometimes it is hard to find an issue
It is not possible to split the integrations into steps. You need to copy/paste (and maintain) integration-steps that are used in multiple integrations
You cannot call a flow from another flow

Return on Investment

It saves a lot of time so it had a huge positive effect on our daily business.
Mappings are cancelled when too many records fail, sometimes this is an unwanted behaviour
Sometimes the whole integration is cancelled and nothing is in the execution history. You can only see a small message in a mouse-over hover tooltip

Scalability

We could easily add multiple agents and new systems. This had no impact on the performance. We had some issues because flows cannot be splitted and called by each other. So you have lots of flows which are the same. It would be great if this was improved. Also transferring values via variables between flows seems to be impossible. You can only use global lists with dictionaries.

Alternatives Considered

Scribe has been the first big integration solution we used. After the test period we knew that it fits our needs. We thought about programming own solutions but in most cases that would be too much work.

Key Insights

Do you think TIBCO Integration (including BusinessWorks and Flogo) delivers good value for the price?

Are you happy with TIBCO Integration (including BusinessWorks and Flogo)'s feature set?

Yes

Did TIBCO Integration (including BusinessWorks and Flogo) live up to sales and marketing promises?

Yes

Did implementation of TIBCO Integration (including BusinessWorks and Flogo) go as expected?

Yes

Would you buy TIBCO Integration (including BusinessWorks and Flogo) again?

Yes

Other Software Used

Microsoft Visual Studio, Adobe Acrobat, Navisite Productivity and Collaboration (Microsoft Office 365 and MDM)

Likelihood to Recommend

I would recommend TIBCO Cloud Integration for most standard tasks, especially for integrating data to Microsoft Dynamics CRM. The integration is fast and stable. But in some cases, I would think about a data warehouse solutions, especially when data needs to be calculated for business reports and dashboards. The calculation-abilities of TIBCO Cloud Integration are limited in these cases.

TIBCO Integration (including BusinessWorks and Flogo) Feature Ratings

TIBCO Cloud Capabilities

Upgrade Benefits

Stability
Speed

Exceptional Examples of TIBCO Integration (including BusinessWorks and Flogo) Support

I had problems moving a solution between organizations. I was called (they considered my local time) and solved it whithin minutes. The migration from Scribe to Tibco cloud was done within minutes also and without any real issues. The support is really superiour.

Innovative Uses

We used it straight forward for ERP and CRM

Requirement & Considerations

Evaluating TIBCO Cloud Integration and Competitors

Products Replaced

Key Differentiators

Product Features
Product Usability

The product features

Purchasing

Infrastructure Environment

Learnings and Advice

Evaluation Lessons Learned

We did the correct choice. Nothing to change here.

Using TIBCO Cloud Integration core features

Using TIBCO Cloud Integration (including BusinessWorks and Scribe)

Business Processes Supported

Dynamics CRM
Infor ERP

Users and Roles

5 - Software developers, IT managers and consultants

Support Headcount Required

3 - Software developers: These are doing the debugging and tricky things
IT managers: Doing the planning
Consultants: Sometimes help when there is no time

Future Planned Uses

Maybe adding triggered integrations

Likelihood to Renew

It's stable and you can quickly setup new mappings with ease

TIBCO Cloud Integration Implementation

Implementation Rating

Buy a training and ask the community. This will both help a lot

Implementation Details / Implementation Partner

Implemented in-house
Third-party professional services

aXon GmbH Paderborn

Change Management Lessons

Change management was minimal

Implementation Issues

Setting up the correct permissions for the SQL database user

TIBCO Cloud Integration Training

Training Types Used

In-person training
Self-taught

We have had an 2-day on-site basic training before we started building our integrations. After that we were able to build the first integrations very fast. I would strongly recommend a personal training to get a basic understanding how it works and what are common mistakes.

In-Person Training

The onsite training has been very helpful to learn the best practices and start with clean mappings .

Online Training

Ease of TIBCO Integration (including BusinessWorks and Flogo) Training

It is possible, but to get started fast I recommend a training. The trainer will answer specific questions directly which you would otherwise search in the internet spending a lot of time for it.

Configuring TIBCO Cloud Integration

Product Configurability

We almost did not configure anything. It works out of the box!

Configuration Lessons

Install it, run it

UI Customization

No - there is no facility to customize the interface

Extensibility and Customization

No - we have not done any custom code

Additional Customization Considerations

We did not customize anything.

TIBCO Cloud Integration Support

TIBCO Integration (including BusinessWorks and Flogo) Customer Support Pros and Cons

Pros	Cons
Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

Not Available

Support Rating

They helped a lot with moving solutions between organizations. Got a call and it was done quickly.

Bug Resolution

Using TIBCO Cloud Integration

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Familiar	None

Easy Tasks

The mappings

Difficult Tasks

There are no variables in the mappings

Usability

Most of the features work out of the box and stable. The mappings are done by drag'n'drop

Mobile Interface Availability and Impressions

TIBCO Cloud Integration Reliability

Reliability and Availability

In the last weeks they had several issues with the login and we could not add users. But the integration did not stop, only the frontend has not been available.

Performance

It depends on the mappings, mostly it does about 2-3 records a second. But this is a limitation of the CRM API. Lets see what happens when we move to the cloud.