Item: TIBCO Data Virtualization
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I am using this app to generate reports on customer orders with different kinds of statuses to understand what are the pending orders and I can analyse the same. As Croma is in the retail industry of the electronic market, we are receiving E-commerce orders from many websites like Croma.com, Tata Cliq, Amazon, Flipkart. TIBCO gives us all the data required for a better understanding of segregation and customer behaviour. We are using these data for further presentation to management to show where we are and what are the scops of improvement.

Pros and Cons

Open order report.
Pending order report.
Finance related report.

Real time data generation.
Adding graphs for better data analysis.
Indicators.

Return on Investment

Improvement in customer service level.
Increase in SLA adherence.
More market penetration by taking data analysis.

Performance

Transportation model is created based on TIBCO data visualization where I can work on complex data with big size files with lesser time and it gives better representation which can be interpreted by newly emplyeed people and analysis can be dat from transportation model easily by exporting data with different cuts.

Data Virtualization

We were using manual platform before using TIBCO data platform. Previously it was taking too much time for extracting data and and analysis part. Also previously facing problem of crashing file due to heavy data but TIBCO gives faster solutions with better analysis. TIBCO stores data safely and can provide whenever required.

Alternatives Considered

TIBCO Jaspersoft

In the retail industry, you want to penetrate more and more market areas and increase your company's market share compared to other competitors. For more penetration, one needs to increase CSL( Customer service Level). For this company need to analyse what they are currently doing and what are the areas where they can improve. TIBCO data virtualization gives proper data to understand your strength in the industry and gives you a better understanding of areas of improvement.

Problems Addressed

As per the example of a 1-day delivery program for customers' online orders, you need to ensure that orders should be processed within the time limit so that they can be handed over to the courier partner on time. If there is any delay in process or handover product can't be delivered on time which led to poor customer experience. For this, you need data of pending orders for every hour so that they can be processed on time and we can manage work accordingly. TIBCO is useful in this case and improved our customer experience.

Impact of Virtualization

Data integration is for giving a macro picture to management for an understanding of the current scenario of business on a larger scale. If you want to give that good image you need to work on micro areas which led to stronger data to display the growth. That is the reason we believed in the process rather than focusing only on end results and selected data visualization.

Key Insights

Do you think TIBCO Data Virtualization delivers good value for the price?

Yes

Are you happy with TIBCO Data Virtualization's feature set?

Yes

Did TIBCO Data Virtualization live up to sales and marketing promises?

Yes

Did implementation of TIBCO Data Virtualization go as expected?

I wasn't involved with the implementation phase

Would you buy TIBCO Data Virtualization again?

Yes

Other Software Used

IBM Order Management, SAP Customer Data Solutions, IBM Store Engagement

Likelihood to Recommend

TIBCO data virtualization is useful for industries where they are getting E-commerce orders or online orders from customers. They can serve orders on time to increase better customer service. Pendency will be reduced with this app and one can achieve 100% SLA adherence if taking data for proper analysis. Best app.

TIBCO Data Virtualization Customer Support Pros and Cons

Pros	Cons
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support cares about my success	Poor followup Problems left unsolved Escalation required Need to explain problems multiple times Slow Initial Response

Support Rating

Before using this software, our company's order pendency was very high due to unidentified orders, after using this we have improved so much which gives us the benefit of CSL compared to other competitors and survive in this industry for a longer period with expansion of other areas of the country too.

TIBCO- best software for open order data analysis

Overall Satisfaction with TIBCO Data Virtualization