TIBCO- best software for open order data analysis
Updated June 18, 2024

TIBCO- best software for open order data analysis

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TIBCO Data Virtualization

I am using this app to generate reports on customer orders with different kinds of statuses to understand what are the pending orders and I can analyse the same. As Croma is in the retail industry of the electronic market, we are receiving E-commerce orders from many websites like Croma.com, Tata Cliq, Amazon, Flipkart. TIBCO gives us all the data required for a better understanding of segregation and customer behaviour. We are using these data for further presentation to management to show where we are and what are the scops of improvement.

Pros

  • Open order report.
  • Pending order report.
  • Finance related report.

Cons

  • Real time data generation.
  • Adding graphs for better data analysis.
  • Indicators.
  • Improvement in customer service level.
  • Increase in SLA adherence.
  • More market penetration by taking data analysis.
In the retail industry, you want to penetrate more and more market areas and increase your company's market share compared to other competitors. For more penetration, one needs to increase CSL( Customer service Level). For this company need to analyse what they are currently doing and what are the areas where they can improve. TIBCO data virtualization gives proper data to understand your strength in the industry and gives you a better understanding of areas of improvement.

Do you think TIBCO Data Virtualization delivers good value for the price?

Yes

Are you happy with TIBCO Data Virtualization's feature set?

Yes

Did TIBCO Data Virtualization live up to sales and marketing promises?

Yes

Did implementation of TIBCO Data Virtualization go as expected?

I wasn't involved with the implementation phase

Would you buy TIBCO Data Virtualization again?

Yes

TIBCO data virtualization is useful for industries where they are getting E-commerce orders or online orders from customers. They can serve orders on time to increase better customer service. Pendency will be reduced with this app and one can achieve 100% SLA adherence if taking data for proper analysis. Best app.

TIBCO Data Virtualization Feature Ratings

Data Visualization
8.5
Data Visualization Options
8
Interactivity
8
Data Import and Export
9
Dashboard Creation
9
Customization Capabilities
8
Data Filtering and Sorting
9
Project Collaboration Tools
9
Real-time Data Updates
7
Cross-platform Accessibility
9
Data Analytics Integration
9

TIBCO Data Virtualization Support

ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
Before using this software, our company's order pendency was very high due to unidentified orders, after using this we have improved so much which gives us the benefit of CSL compared to other competitors and survive in this industry for a longer period with expansion of other areas of the country too.
No I haven't purchased premium support as it is costlier and without premium also I am getting good support
Nothing

TIBCO Data Virtualization Reliability

Good scaling
Good
Transportation model is created based on TIBCO data visualization where I can work on complex data with big size files with lesser time and it gives better representation which can be interpreted by newly emplyeed people and analysis can be dat from transportation model easily by exporting data with different cuts.

Comments

  • Taylor Clifton | TrustRadius Reviewer
    Taylor Clifton
    (Vendor Representative) commented a year ago
    Thank you for sharing your feedback as it helps us to serve our valued customers better. We would love to be able to follow up directly with you on any questions/help you may need. Please feel free to reach out to dv-pm@tibco.com with any further comments, concerns, or suggestions you wish to share. We welcome the opportunity to ensure a great experience for you and your organization going forward.

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