January 27, 2017
Hoofd Preventie en Veiligheid en Arbo Coordinator
De Nieuwe KolkArts and Crafts, 51-200 employees
Score 10 out of 10
Overall Satisfaction with TOPdesk
We used TOPdesk to manage our facilities. Supported processes included building management, maintenance, contract management, reservations, and catering.
- It is very focused on the users of the application and very user-friendly.
- It provides very extensive management reports.
- The support and aftersales of TOPdesk is very good.
- There is room for improvement in the subject of recurring reservations, where adjustments were sometimes hard to make.
- Contract management in TOPdesk has provided us with a very fast return on investment. We have greatly reduced costs on catering and on running contracts, due to the insight it provided.
TOPdesk Feature Ratings
Organize and prioritize service tickets
ITSM collaboration and documentation
ITSM reports and dashboards
Asset management dashboard
Policy and contract enforcement
Change requests repository