TOPdesk Review
January 27, 2017

TOPdesk Review

Ron Koelma | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

We used TOPdesk to manage our facilities. Supported processes included building management, maintenance, contract management, reservations, and catering.
  • It is very focused on the users of the application and very user-friendly.
  • It provides very extensive management reports.
  • The support and aftersales of TOPdesk is very good.
  • There is room for improvement in the subject of recurring reservations, where adjustments were sometimes hard to make.
  • Contract management in TOPdesk has provided us with a very fast return on investment. We have greatly reduced costs on catering and on running contracts, due to the insight it provided.
TOPdesk was far more user-friendly.
TOPdesk fits most organisations because it is adjustable and easy. The modular approach and user friendliness should fit almost any organisation willing to improve their facility management.

TOPdesk Feature Ratings

Organize and prioritize service tickets
10
Expert directory
Not Rated
Service restoration
10
Self-service tools
Not Rated
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
10
Change requests repository
10
Change calendar
Not Rated
Service-level management
10