TOPdesk is the TOP! for SMBs to manage their ITSM FSM
January 18, 2018
TOPdesk is the TOP! for SMBs to manage their ITSM FSM
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
TOPdesk is used within the whole organization. Supporting both IT and facilities team. The software is used to receive incidents, changes and problems. All communication over these issues are communicated through the TOPdesk platform. We also use TOPdesk for managing objects, like PCs, laptops and (mobile) phones.
8 - Both, IT service management and facilities management use TOPdesk to manage their workload.
- Easy configuration for your own process
- Continously improving with new and more advanced features
- Cross platform integration, objects for example can be reached by several modules
- Managing objects per person could use an update
- It's not that easy to get reminded (without email) when there are incidents, changes and problems issued to a user. You need to check more than one module for a complete overview
- It would be nice to have an option to use a user agreement when delivering a laptop for instance to an employee, which he/she need to sign
- More efficiency in IT department
- Better communication between business and IT
We didn't evaluate other products, because we started simply with one module during a trial. This trial gave us enough trust to go further.