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User Review: "TOPdesk GO"
https://www.trustradius.com/it-service-management-itsmTOPdeskUnspecified8208101
Alex Vermeulen profile photo
May 31, 2018

User Review: "TOPdesk GO"

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with TOPdesk

All the questions I have asked of TOPdesk customer support are answered well. I have had good conversations. The only [sad] thing is that this year there was no calendar. I did like sharing the pictures among my colleagues.
TOPdesk is used to collect issues from our employees and support clients with questions. The database is used to see where the most questions came from and will be used to aim for upgrading and improving our business line. It also benefits the use of 1 entry (E-mail address or SSD) for all questions. The internal handling is not a problem [for] our clients.
1014 - the number 1014 is the list of all the imported and through time, added users. Those users are spread out over different functions. The users who make use of our software is the group we are aiming for. If they encounter a problem, have a general question or any improvement for a product they use they are welcome to send it to our support desk.
  • Keep track of all the items, solved or unsolved. It is a database where you can track and trace all the issues.
  • With this information, you can find the best and worst of the supported products.
  • The TOPdesk application makes it much easier as the previous mail solution for support. An incoming issue can be sent to help desk member. If it can't be solved by his knowledge it is easy to transfer it to a second line help desk and even go to our development team.
  • There is never a question lost in this situation.
  • For me, it suits our needs.
  • We use this tool to service our clients. In my opinion, any help we can provide is a benefit for the organisation.

TOPdesk Feature Ratings

Organize and prioritize service tickets
8
ITSM reports and dashboards
9
Configuration mangement
8