TOPdesk - the way we administrate our time and work
May 31, 2018
TOPdesk - the way we administrate our time and work
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
TOPdesk is our main program for our hour registration. We work for a lot of customers and the time we spend for our customers is booked in TOPdesk. The administration department is using the time in TOPdesk for creating invoices. We also use TOPdesk for the registration of our hardware and creating records of interruption or dysfunction.
14 - Most of the people are in the IT service; the rest is our administration department and our security officer for our ISO 27001 certification.
- Easy to administrator the worked time on a ticket and also when multiple users work on the some ticket
- There is a great function to let different TOPdesk environments [work] together, in this way you can share tickets with your customers
- Great report generator to get management information from TOPdesk
- It is a super way to register hardware and create tickets on the hardware to see the complete history of a product
- It would be nice if there was a clock function, [so you could] start the clock when you start working on a ticket and stop the clock when you are ready.
- No mobile version (app) for the phone. Field engineers are now using the web version.
- We don't use the self-service tools. One of the biggest problems is we are working with multiple customers and the self-service gives default solutions and not specific solutions for the customer environment.
- It helps us make our invoices and saves a lot of time by working this way.