Item: TOPdesk
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use TOPdesk to register and manage customer issues, questions and requests. It is also used to keep a registration of customer hardware (CMDB) and service contracts and to provide our customers with an up-to-date overview of their repairs and hardware.

Users and Roles

5 - Customer support

Pros and Cons

Registration and management of 1st/2nd line incidents.
Asset management.
Customized and automated emails.

Mobile access (the functionality is limited).
Reporting.

Return on Investment

Increased efficiency.
Improved communication.
More transparency.

Support Rating

Fast customer support, good instruction manuals and documentation, excellent customer portal with knowledgebase, manuals and software downloads.

Likelihood to Renew

TOPdesk is the primary tool of our customer service department and seamlessly fullfils the needs of this department for working accurately and efficiently.

Likelihood to Recommend

TOPdesk is excellent for registering, managing and reporting on customer issues/questions/change requests.

TOPdesk is the essential tool for a smoothly-run customer service department

Overall Satisfaction with TOPdesk