TOPdesk is the essential tool for a smoothly-run customer service department
October 02, 2020

TOPdesk is the essential tool for a smoothly-run customer service department

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TOPdesk

We use TOPdesk to register and manage customer issues, questions and requests. It is also used to keep a registration of customer hardware (CMDB) and service contracts and to provide our customers with an up-to-date overview of their repairs and hardware.
5 - Customer support
  • Registration and management of 1st/2nd line incidents.
  • Asset management.
  • Customized and automated emails.
  • Mobile access (the functionality is limited).
  • Reporting.
  • Increased efficiency.
  • Improved communication.
  • More transparency.
Fast customer support, good instruction manuals and documentation, excellent customer portal with knowledgebase, manuals and software downloads.
TOPdesk is the primary tool of our customer service department and seamlessly fullfils the needs of this department for working accurately and efficiently.
TOPdesk is excellent for registering, managing and reporting on customer issues/questions/change requests.

TOPdesk Feature Ratings

Organize and prioritize service tickets
9
Expert directory
Not Rated
Service restoration
8
Self-service tools
Not Rated
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Not Rated
ITSM reports and dashboards
4
Configuration mangement
9
Asset management dashboard
Not Rated
Policy and contract enforcement
6
Change requests repository
8
Change calendar
Not Rated
Service-level management
7