Would recommend 10/10
April 25, 2025

Would recommend 10/10

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

Mostly for ICT and Facility management processes. But also HR and contractmanagement. We got our whole onboarding process automated with TOPdesk. This has made a big impact in our organization because now more is first-time-right and ready on the day a new collegue joins the organization. Knowlegde is now collected where we als get the questions.

Pros

  • Almost anything you can do yourself, you don't need a consultant
  • It's easy to start, you don't need months and months for a implementation
  • TOPdesk support is always quick to help you

Cons

  • Sometime I miss api endpoints
  • More first time right reactions
TOPdesk is always quick to respond if you run in to any issues or if you have a question
TOPdesk is by now so imbedded in our organization because so many processes take place in TOPdesk.

Do you think TOPdesk delivers good value for the price?

Not sure

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

Would recommend it for IT en facility servicemanagement

TOPdesk Feature Ratings

Incident and problem management
7.3
Organize and prioritize service tickets
9
Expert directory
7
Service restoration
7
Self-service tools
8
Subscription-based notifications
7
ITSM collaboration and documentation
8
ITSM reports and dashboards
5
ITSM asset management
6.7
Configuration mangement
7
Asset management dashboard
7
Policy and contract enforcement
6
Change management
6.3
Change requests repository
6
Change calendar
7
Service-level management
6

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